This woman was really proud of being a "single mother." She said it over and over.
Also, her complaints were way too generic. "Disney has lost its magic." What specifically? "Rude" cast members? When? Where? Cast member attire "scares" her daughter. Really? What is a cast member wearing (they have uniforms) to scare your daughter?
This woman didn't provide any specific examples other than the one off video of Splash Mountain.
She also said, "every family should be able to enjoy that experience." No they shouldn't and Disney has no obligation to make that possible. This "Everyone deserves a chance to go to Disney" logic is absolutely insane.
And that isn't to say some of the maintenance, quality concerns, and "woke" stuff isn't true. I just don't think it's as negative as these doom and gloomers make it out to be. And I go a lot more than once/yr with an AP, so I can confidently say it.