I can see both sides of the arguement. In today's world of business travel, you can stay for a lot less than even the value resorts, and have included in the price of your room daily full or continential breakfast, free wi-fi, etc. For pete's sake, even Motel 6 has free coffee! Now take that same business traveler and plop them into the Poly at $300+ a night, plus no free breakfast, daily internet fees, etc., and some of those people see no problem "abusing" the mug set-up. I know one business traveler who ordered room service coffee on day one, and for the rest of their week used the empty coffee pot everyday at the coffee vending area!