How is it a “dumpster fire”?
I was a lot like you for the better part of the Iger regime. Full of optimism for the parks. And that's not a bad thing at all, in fact it's better than being cynical like some of us. However when Chapek took over I remember sitting down and crying. A full grown man crying. Why? Because I knew this was the final nail in the coffin of Walt's legacy. Whatever magic and inspiration that was left had died out.
I'd say the match that lit the dumpster fire was Frank Wells' death and Micheal Eisner going off the deep end. Here's some of the main reasons I and others view the company as a dumpster fire:
1. Rising costs with diminishing additions/enhancements to the property. Nothing has opened at any of the parks in the last few years to justify the ticket and pass increases implemented under the Bobs.
2.
Disgusting upkeep of the parks. Magic Kingdom and the other Disney parks haven't looked as it should in terms of Walt's quality standards since the late 90's. Disneyland was in the worst shape in the late 90's. The monorails in WDW are a disaster.
3. Mistreatment of Annual Passholders. This is a big one. Josh D'amaro really helped fix this in Disneyland (he's really the only hope we have for the Parks). Kalogridis really ruined this at WDW. Occasional magnets, while nice, are not enough. APs are treated as an after thought due to the fact that paying guests are more profitable.
4. IPs being inserted everywhere. No need for elaboration here.
5. Disregard for the history, legacy, and classics. The Bobs simply don't care. Classics such as Splash Mountain (though I highly doubt this will actually happen), Mealstrom, Great Movie Ride and the ENTIRE EPCOT overhaul are just a few examples of complete diregard for the company's rich history.
6. Poor Business Decisions in an attempt to make Iger's legacy one of "expansion". This has gone on for YEARS under Iger and has really been debatable. There was NO reason to acquire Fox, and the acquisition ultimately ended up using TONS of money that did not need to be wasted.
There is so much to list, but I'll keep it short to this for now, as these are the main reasons.