no more protective sleeves (for now) with lightsabers.

["El Gran Magnifico"]

someone must thing their cast members aren't being stressed enough.

That depends on how many fights they’re breaking up.

 

[tanc]

you think this is just it? Wait until you have to pay extra for a lid and straw. Want a napkin, fork, spoon, and knife? Extra $10.

 

[Brian]

Same issue, different overpriced product.

 

["El Gran Magnifico"]

you think this is just it? Wait until you have to pay extra for a lid and straw. Want a napkin, fork, spoon, and knife? Extra $10.

How much is a spork? I can use the table cloth in lieu of the napkin and I can drink out of the cup.

 

[natatomic]

Same issue, different overpriced product.

I was taking some photos of a little girl having a princess makeover during her family’s vacation a week or two ago, and the dad had a droid he had built during their trip. He was telling me how they ran out of two different parts (I don’t know what they were), and he was pretty upset. He, too, asked if he could have a discount (no) or if he could have the missing parts shipped to him when they came in (also no). He said the only thing they offered him was the opportunity to either buy it as is at full price or not buy it at all, after having already built it.

similar to the lightsaber bag debacle, no one was warned about the missing pieces beforehand. I’m sure that’s intentional. Once you’re already in the middle of building you own personal, custom item, there’s a bit of emotional attachment to it. Customers are less likely to back out of the purchase at that point than had they been told before they even began that they’d be getting only a partial product.

So yeah, this has been going on for a while.

 

[doctornick]

Same issue, different overpriced product.

They will obviously end up needed to do a similar remedy but it is upsetting that they are not appropriately addressing it from the start.

Also it’s not like they suddenly realized today that they’d be out of boxes, so they should have had a plan in place that was guest friendly.

 

[John park hopper]

Disney and guest friendly ---an oxymoron.

 

[GimpYancIent]

I was taking some photos of a little girl having a princess makeover during her family’s vacation a week or two ago, and the dad had a droid he had built during their trip. He was telling me how they ran out of two different parts (I don’t know what they were), and he was pretty upset. He, too, asked if he could have a discount (no) or if he could have the missing parts shipped to him when they came in (also no). He said the only thing they offered him was the opportunity to either buy it as is at full price or not buy it at all, after having already built it.

similar to the lightsaber bag debacle, no one was warned about the missing pieces beforehand. I’m sure that’s intentional. Once you’re already in the middle of building you own personal, custom item, there’s a bit of emotional attachment to it. Customers are less likely to back out of the purchase at that point than had they been told before they even began that they’d be getting only a partial product.

So yeah, this has been going on for a while.

Really sad and troubling Disney logistics personnel know when there is a shortage of something well before running out of the item or product. To say or do nothing then jam the guest / customer with a take it or leave it as is, that is simply wrong. To arrive at an accommodation / substitution or remedy before the running out occurs is the sign of proper proactive management. Looks like a new management team is needed.

 

[Brian]

Really sad and troubling Disney logistics personnel know when there is a shortage of something well before running out of the item or product. To say or do nothing then jam the guest / customer with a take it or leave it as is, that is simply wrong. To arrive at an accommodation / substitution or remedy before the running out occurs is the sign of proper proactive management. Looks like a new management team is needed.

It really shouldn't take a public shaming to get them to offer a modest discount on the product/experience when they are advertised as including a box/carrying sleeve.

 

[Lilofan]

It really shouldn't take a public shaming to get them to offer a modest discount on the product/experience when they are advertised as including a box/carrying sleeve.

I'd hate to think if WDW ran out of rain ponchos to sell during the summer rainy season to customers. Would the stores sell plastic garbage bags instead?

 

[Brian]

I'd hate to think if WDW ran out of rain ponchos to sell during the summer rainy season to customers. Would the stores sell plastic garbage bags instead?

Yes, probably at the same price... and the guests would still pay it.

 

[castlecake2.0]

I am embarrassed. What is going on with that leadership team?

Years ago at the epcot restaurant I worked at it was noticed we were drastically overbooked one week because of a computer glitch. Right away managers started calling reservations asking if they’d like an alternate location. On the overbooked days we had GR on site to assist guests, scheduled extra cast in the lobby to help entertain guests and brought in extra servers and food runners to try to turn the tables quicker/reduce waits. That’s how you handle an issue.

How does this locations leadership team think this anywhere close to handling this properly? Shame on all of them!

 

[Casper Gutman]

Haven't the broader supply chain issues improved over the last month? I know they aren't fully resolved, but they've fallen out of the news, and for the most part they seem to be less of a part of the national conversation.

 

[mf1972]

Same issue, different overpriced product.

these are not the bags your looking for

 

[ImperfectPixie]

Haven't the broader supply chain issues improved over the last month? I know they aren't fully resolved, but they've fallen out of the news, and for the most part they seem to be less of a part of the national conversation.

That could just be the media getting bored with it, though.

 

[John park hopper]

Haven't the broader supply chain issues improved over the last month? I know they aren't fully resolved, but they've fallen out of the news, and for the most part they seem to be less of a part of the national conversation.

The supply chain has not improved at all. Like all things the media harps on a problem for a period of time then the media stops reporting but the problem still remains and gets worse --same with gas prices--- same with inflation --same with the border.

 

[Casper Gutman]

That could just be the media getting bored with it, though.

Possibly, but the supply chain issue is the sort of mean-and-potatoes pocketbook issue that tends to fuel endless easy media stories until it ends. It's the sort of story they like.

 

[John park hopper]

Possibly, but the supply chain issue is the sort of mean-and-potatoes pocketbook issue that tends to fuel endless easy media stories until it ends. It's the sort of story they like.

Not if it puts the current administration in a bad light

 

[ImperfectPixie]

Not if it puts the current administration in a bad light

Not true at all. I've seen plenty of headlines slamming Biden for one thing or another even on news outlets that are known for left-leaning bias.

 

[JoeCamel]

Haven't the broader supply chain issues improved over the last month? I know they aren't fully resolved, but they've fallen out of the news, and for the most part they seem to be less of a part of the national conversation.

They seem to be getting worse from China

Lost in transit: Major delays plague China-U.S. shipping

Power shortages, recent holidays in China, and Typhoon Kompasu pummeling the Southern Chinese coast have slowed the shipping process.

www.weforum.org