This won't stop people from renting them though. It will just change the way they are handled. I can't see anyone spending hundreds to rent an ECV they don't actually need. There's no benefit to having one.. you don't get to skip lines, the wait for a bus could be significantly longer, and navigating the parks with one is a nightmare.
I imagine they wanted to alter the deal, as Disney does
Only 3 of the 4 companies put out statements regarding the matter and all 3 seemed shocked. Sounds like Disney is just looking to extend their relationship with one vendor. We'll see. As long as the option to rent one and have it when you arrive is there, I'm happy. Even if it cost more.
Truer words were never spoken. Although they meant the difference between my being able to visit WDW (my favorite place on earth) or staying home staring at the walls, they are without a doubt a colossal pain in the buttocks, hassle wise!
Why is it unreasonable?
Customer service violation. Charge some one with a disability $600. a night for a freaking bed and a shower and then make them be available at whatever time the delivery shows up with the vehicle needed for ease of mobility. Yup, great customer service Disney. That is what is unreasonable. The argument that people are damaging them and there is no proof is bogus. There is no reason why anyone in the receiving department cannot inspect it and point out existing problems. But, no, instead charge them exorbitant fees for a room and not provide any other service to help the guests. There is no reliability of a delivery time, like waiting for the cable guy to show up. I had a problem with the delivery, hotels fault, but I wasn't shackled there waiting for it to show up. I was free to leave, go to the park and just rent another one for the day. Additional expense sure, but at least I got to leave the building and have some fun.
Guest convenience for resort guest should not be Disney's goal? Having medical equipment delivered isn't generally treated as a luxury like a car rental or groceries. It's not optional for people who need them. The world is hard enough as is for people who aren't abled bodied.
I don't have a clue what you mean by customer service violation.
If the equipment is absolutely required by a mobility impaired person, wouldn't they have their own equipment with them?
Disney may have a third party to maintain/replace the wheelchair, ECVs items in the theme park operations. The staff which are underpaid and undermanned are too busy helping guests in the park.
We're talking specifically about rental strollers, etc.
10-4, Thanks
Please explain how a 100% disabled person who must fly to WDW can have that ECV with them? At the airport I am wheeled by wheelchair to the magical express bus. At the resort I step of the bus and am able to walk several hundred feet where I sit down and my wife retrieve my dropped of ECV which allows me to enter resort and check in. I can not stand for more than a few minutes . There are two wooden benches in front of the resort which may or may not be free when I arrive. As others have stated Disney,s current ecv options are useless and frequently unavailable anyway. This disability is my problem and no one else and I am fully aware of all the ECV hatred and ignorance on these sites. We are not talking bananas and beer deliveries nor stroller drop offs. I also am aware of all the unnecessary ecv rentals the last few years but that is they way the world is now. I am not the only one in this situation . I would gladly pay Disney additional money in addition to the 10K plus dollars I drop each visit to allow me to `function . I can't fix the scammers out there but I wish people would try harder to put themselves in other peoples shoes and be a bit more compassionate. I'm not sure what would appease everyone but I am more than happy to comply but right now there are no reasonable options for my situation.
That is crazy. Surprised it's not some type of violation actually.
Arriving at your resort during normal business hours is not a reasonable option?
