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New Rule: For orders placed after 10/1, guests must be present to meet mobility vendor deliverypersons
- Thread starter Weather_Lady
- Start date
"Walk a while in their shoes" before your assumption.
Bronson55
Active Member
I arrive between 10am and noon is that reasonable enough for you? You just don't get it or selectively read what you want to argue. I guess in your view me waiting in whatever weather with or without a seat for perhaps quite a long time before I can even make it to the registration desk or my room is an abuse. You,re right, I'm wrong thanks for you input.
If you rent from Disney's preferred vendor, a conveyance will be waiting for you.
If you want a cheaper option, but absolutely need the conveyance there, then rent at the higher price for just the first day, and meet the cheaper conveyance the next morning and use it for the rest of the trip.
If you want a cheaper option, but absolutely need the conveyance there, then rent at the higher price for just the first day, and meet the cheaper conveyance the next morning and use it for the rest of the trip.
Don't pop off at me -- Disney is setting the terms here. If you arrive during those hours, I don't see what your issue is... you'll need to get off the bus and wait somewhere no matter who you rent your scooter from.
Look, I'm sorry you're unable to walk more than a few feet at a time. But my two questions have been met with blatant hostility when all I was trying to do is ascertain what's reasonable. You say you need a mobility device, yet you don't travel with one. To my mind, that means (a) changing the mode of travel so you have one with you, (b) adapting your travel regimen so you can be as comfortable as possible, or (c) not traveling.
Since you've chosen to fly, looks to me like you'll have to adapt to the circumstances available to you at Disney resorts, or pick option (a) or (c).
Communicora
Premium Member
I wish there was an easy solution for guests who require mobility assistance devices. I would imagine more guests will want to travel with their own devices and Disney will need to figure out how to accommodate that on the DME.
Rteetz
Well-Known Member
ScooterBug Becomes Walt Disney World's Exclusive Provider of Mobility Devices
Daily news, rumors, and photo-reports from all of Central Florida's theme parks, water parks, minor attractions, and more!
LSLS
Well-Known Member
None of these justifications seem to make sense to me as if these were the case (i.e. DIsney doesn't want the responsibility of inspecting them, it's taking employees away from other jobs, etc.) they would not make the exception for a certain vendor. Seems the easy answer to me is they just worked out a better deal with one company and are going to try and force the hand of the others.
unmitigated disaster
Well-Known Member
I don't have a problem with that, either, as long as they're a good, reliable firm.
ImperfectPixie
Well-Known Member
That's my concern...haven't ever heard of them in more than 6 years of following the Disney forums and FB groups.
unmitigated disaster
Well-Known Member
ScooterBug is clearly owned and operated by KatieBug.
easyrowrdw
Well-Known Member
Indeed. I've not done it, but evidently airlines check wheelchairs (and ECVs) free of charge. https://www.united.com/ual/en/us/fly/travel/special-needs/disabilities/customer-wheelchair.html If it's necessary to have a chair at all times and waiting for a delivery is a massive inconvenience, then one should bring one's own chair. I don't see Disney as being unreasonable here.
PrincessNelly_NJ
Well-Known Member
The risk of damaging your own property in transit is not always worth it and thus renting is easier. See previous post on Airline wheelchair assistance btw.
PrincessNelly_NJ
Well-Known Member
We always use them. They have always been the cheapest of the 4 so I'm okay with this.
PrincessNelly_NJ
Well-Known Member
I talked to Guest services about it and they said they'd pass my concerns on to the appropriate person. She mentioned they may be planning to add them later but given the current design of the door way, they would need to remove the bottom plate & possibly change out the doors entirely. The plate is quite high so my fiance couldn't roll over it without help. Luckily other guest held the doors for us each time and I was able to push him through.
PrincessNelly_NJ
Well-Known Member
Delays happen. As I said earlier, we were scheduled to arrive at 4pm and didn't arrive until 12:30am due to a flight delay.
nickys
Premium Member
You can take them on DME. When you book DME you can notify them you will be using an ECV.
I imagine that if you arrive at a busy time you may need to wait a bit longer for a bus if they fill up with their quota of ECVs.
What I don't understand is why Disney doesn't increase their own rental offerings to what people staying at the resorts actually need. If the onsite offering provided by Disney were "comparable ( even if slightly more expensive) then people would use them. Disney wants me to schedule my vacation 6 months out but won't guarantee that I can rent a ECV at the parks or have wheelchairs at the hotel lobbies to get to my room. So people have to use offsite companies to provide a necessary service which the mouse will not provide and then they make it more difficult to access these services. Before everyone jumps on me - I understand Disney is a business but not providing these services they are forcing people out of the "bubble" therefore spending money which the Mouse could have if they wanted it and making it more difficult for their "guests"
To me a more concerning issue is the return of the rentals. Coordinating returns is expected but stuff happens and Joe's scooters is late because of an accident on I4 and I have to leave because Southwest isn't going to hold that plane for me. What do you do waste a day because you returned something a day before you were really done with it? Watch your plane fly away? Decisions, decisions.....
Full disclosure here - we drive to Orlando now with both a wheelchair and an ECV in the back of the full size van required to carry them. This way we know we will have what we need when we get there.
carolina_yankee
Well-Known Member
ScooterBug Becomes Walt Disney World's Exclusive Provider of Mobility Devices
Daily news, rumors, and photo-reports from all of Central Florida's theme parks, water parks, minor attractions, and more!www.orlandoparksnews.com
Indeed.
At the risk of ending debate and argument, the fact is *anyone* can still have an ECV delivered to Bell Services and pick it up whenever they arrive. They just have to do it through ScooterBug.
easyrowrdw
Well-Known Member
Sure. And it's the same reason why we considered renting a stroller on our last trip. However, the convenience of having our own device outweighed the potential damage. If you decide the opposite, no biggie. As others have said, there is a vendor that Disney will allow to do drop-offs so that is still an option. I don't see an issue with what Disney did here.