I think the point was made quite clearly that they are estimating. They might have a light beam counter, but no one has mentioned one so unless they have paid help counting on their fingers they too were estimating. And again, so what? Why does it matter all that much to you? What do you have invested in this? Solid numbers or sloppy numbers have no impact on the Gondola at all. They have no reason really to make a wild guess with inbuilt bias when it really doesn't matter at all to anything. Why are you trying so hard to make this whole thing a failure, when it clearly is not? If you are afraid to ride them just don't ride them. Your problem is then solved.