kapeman
Member
and staff member training should be included. And those in Orlando management who stand in the way should be very quickly swept aside.
Disagree again. It is a very cost effective solution to some of MK's nagging problems; capacity and lack of dining chief among them. Also, Disney has a huge population (princess fans) that is not being served very well at the parks these days. FLE will help meet the demand for princess experiences.
It's not meant to "fix" the resort. It's a modest project that will keep MK from having to turn away visitors (or as many visitors) on its busiest days.
One place that desperately needs attention is CM training. The level of training and CM performance, overall, has slipped dramatically in the past decade.
Every time we visit or discuss the parks with past CMs or old-timers, the are always shocked at the general decline in the performance of the CMs.
For example, several years ago the Traditions program was 3 full days, now it is one half day.
Sure, you can save money by hiring on the cheap, but that shouldn't be the way to run things.
Unfortunately, some strong intangibles are hard to quantify on the bottom line and don't get much attention from today's short-sighted, quarterly return oriented managers (not just at Disney, but many places).
It may be a bit naive or polly anna-ish of me, but I have always thought that a quality product supported by well-paid and/or well treated, and therefore enthusiastic, employees will win out in the long run over the undercut for short term gain products.