MM+ Why we can't have nice things.

asianway

Well-Known Member
Original Poster
Funny thing is... when rooms are put out like that, it doesn't affect the occupancy % at all. Empty room is still an empty room. They are still in the inventory that can be sold if need be, they just fill out the rest of the hotel first before using the rooms that have been temporarily mothballed from what I've been told.
They conveniently change the denominator to inflate the statistic - that could be construed as accounting fraud
 

lazyboy97o

Well-Known Member
So what is it?
The Disney Difference. Despite being a smaller company (the parks division, not whole parent company) in moderns America, Universal has rejected the attitude of contemporary Disney, far too many Disney fans and GE and embraced the tenants that set Disney so far apart from the rest. Their focus is built on engaging environments and experiences that push themed entertainment forward. Show is reigning supreme at Universal Orlando Resort while Efficiency rules over Walt Disney World.
 

ParentsOf4

Well-Known Member
The Disney Difference. Despite being a smaller company (the parks division, not whole parent company) in moderns America, Universal has rejected the attitude of contemporary Disney, far too many Disney fans and GE and embraced the tenants that set Disney so far apart from the rest. Their focus is built on engaging environments and experiences that push themed entertainment forward. Show is reigning supreme at Universal Orlando Resort while Efficiency rules over Walt Disney World.
"Efficiency rules over Walt Disney World"

As a long-time WDW fan, the truth sometimes hurts.

Everything at WDW today is all about CFO Jay Rasulo's obsession with "Per Capita Guest Spending".

Nothing of substance gets done unless it can be cost-justified against this metric.

It's ruining the Walt Disney World experience.

I miss the days when "Show" ruled. :(
 

wdisney9000

Truindenashendubapreser
Premium Member
My guess is because they are more excited about new thrill type "rides"
My wife is scared of anything bigger or faster than POTC and she is VERY excited about going to Uni. Not because she thinks it's better than Disney but just to experience the buzz that's going on there. They're shakin' and movin' at Uni and we want to check it out.

Are they on Disneys level yet? Of course not, but they are trying really hard and we will support that. Disney will strike back and widen the gap again but they are wrapped up in MM+ right now and that's fine with us.
 

englanddg

One Little Spark...
Value (Disney resorts are grossly overpriced for what you get), experience (to include, but not limited to rides, but also little things like how CMs behave), and overall quality (better maintenance, stronger themes).

There really is only one thing I can say Disney does significantly better than Universal...and that is quick service meals.

Let's take a recent (and neat) addition to WDW...

Talking Mickey? Uni had talking Donkey meet and greets years ago... Now they have gone to the next level and have talking larger than life Transformer meet and greets with amazing costumes that are hard to figure out how there is even a person inside them!

Uni is doing it sooner, and over the past five years at least, has been doing it better than Disney in pretty much every respect. Disney is also losing talent to them.

An interesting read discussing the dynamics of when all this started, and the general time frame when I feel the attitude at Disney was starting to swing in the wrong direction...google Dreamfinder Prime and read his blog. Or, better yet, read his book! His observations (from the inside) of both companies are intriguing, to say the least.
 

SirLink

Well-Known Member
"Efficiency rules over Walt Disney World"

As a long-time WDW fan, the truth sometimes hurts.

Everything at WDW today is all about CFO Jay Rasulo's obsession with "Per Capita Guest Spending".

Nothing of substance gets done unless it can be cost-justified against this metric.

It's ruining the Walt Disney World experience.

I miss the days when "Show" ruled. :(

In a way Comcast looked at the per capita guest spending and wanted to increase it further. One did it with the attitude of "Look at what we have made, you would be silly not to buy, eat and drink your way through this beloved place..." The other said "Oh you can't spend because your in too many queues". One went so backwards they are going in circles and the other didn't.
 
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WDWDad13

Well-Known Member
My wife is scared of anything bigger or faster than POTC and she is VERY excited about going to Uni. Not because she thinks it's better than Disney but just to experience the buzz that's going on there. They're shakin' and movin' at Uni and we want to check it out.

Are they on Disneys level yet? Of course not, but they are trying really hard and we will support that. Disney will strike back and widen the gap again but they are wrapped up in MM+ right now and that's fine with us.


Now that sounds reasonable....and hope you all have a great time there!

These things are just cycles....people aren't realizing there is only so much Uni can do over the next few years and then it'll be Disney's turn with all the new wow attractions and lands
 

englanddg

One Little Spark...
I will note, it's not just guests like most of us replying here that have noticed the change...people from the inside have noticed as well. This is a good place to bring up Tony Baxter's resignation letter. If you haven't read it...here it is.

AN OPEN LETTER TO FELLOW IMAGINEERS

Decades ago, Imagineering had the bold notion to start the 21st century 18 years early by unveiling the "future" at Epcot in 1982. This positive look at tomorrow had a numbing effect on the bleak vistas depicted in George Orwell's dystopian novel, 1984. As a kid beginning my career at Disneyland in the mid 1960s, both of these "futures" were far off from a universe where Disneyland was the only Disney park, Mr. Lincoln was a state of the art attraction, and everything operated under Walt Disney's guidance.

Today, while there is a new set of "futures" to explore, the time has come for me to evolve my role at Walt Disney Imagineering. Beginning this February, I will be transitioning to a position as a part time advisor. While I will not be here on a regular basis, I will continue to be available to any and all of you as needs arise. Though my time will be limited, my passion for the magic WDI creates will be just as strong.

Since early last year, I have been thinking about what I would say to all of you when this time arrived. It has been a wondrous 47 years spanning the opening of Walt Disney World to Big Thunder and Star Tours … from Epcot's original Journey into Imagination to Disneyland Paris and Indiana Jones. The Imagineers I have known and shared these times with have provided invaluable experiences not to be found anywhere else on earth.

As one of the lucky second-generation Imagineers, I had the unique opportunity to experience firsthand the core philosophies of our company. I was fortunate enough to work with Claude Coats, Marc Davis, John Hench and the many others who built this industry alongside Walt Disney. I was able to soak up their wisdom and partner with them on creative projects. I have passed forward many of their key philosophies, and as our culture and scope have evolved, I have tried to balance my support of these foundations, with the business of charting "what's next." Now the 21st century brings a new reality … for the first time, the younger generation is master of the key technologies driving the future. While upcoming generations deal with tech tools that are evolving almost daily, many of Disney's keystone philosophies remain stable and relevant. These philosophies help define our creative edge to a world that is eager for aspirational content. With no particular order, here are five that continue to inspire me, and I think you may find useful in shaping "creative futures" for the years to come.

Creating Lasting Experiences - Legendary Imagineer Marc Davis once said, "We don't really have a story with a beginning, an end or a plot … It's more a series of experiences … building up to a climax." Guests still want to be astonished, and our best attractions deliver that wow factor with visions and emotions. I always start with the notion that it is the 20th repeat ride, not the first that is the most important. Park experiences are by nature less able to focus on linear stories and tangible feelings than motion pictures. Unlike a movie, what separates an OK attraction from a great one is that people find themselves "in" the great ones. They have been taken to a place they couldn't have imagined without Disney. How intriguingly we craft the level of guest engagement has direct bearing on desire for an umpteenth ride down the same track.

In Fantasyland, a simple line of dialogue heralds the beginning of one of the most aspirational ride experiences ever created; "Come on everybody … here we go!" After riding Peter Pan, futurist Ray Bradbury was moved to write; "Walt, I'll be eternally grateful that you made it possible for me to sail from a child's window, out over moonlit London in a galleon on its way to the stars!" Despite the fact that by today's standards Peter Pan's technology is dated, its mystique has remained unwavering. The WDI challenge is finding ways to ensure today's more sophisticated experiences have similar intangible qualities that provide groundwork for lasting appeal.

Sincerity - One of Walt Disney's ways of overcoming what sophisticates tended to see as corny or sentimental was his absolute belief in sincerity. Defending Disney's signature animation style in the movie Cinderella, Walt expressed what is to me a true hallmark of the Disney difference: "You have to believe in the honesty of Cinderella's world, or you will not believe in the magic as it unfolds around her either." The power of sincerity to win over an audience is "front and center" in the new Cars Land. Here, a truly believable environment fuses with the fantastic to give rise to new reality.

Valuable Mental Real Estate - Awhile back there was talk about the elusive "Disney Difference." What the "difference" is may be open to various interpretations, but I see it centered on cultivating "Valuable Mental Real Estate." Since the early days at the studio, Disney has excelled in focusing diverse talents on plussing core ideas. Enhanced value stems from something as simple as the emotional appeal of Epcot's Figment character in comparison to hundreds of other generic dragons. When the whole team undertakes a mission to make "our dragon" stand out in every way, mental real estate values go up.

At Imagineering, where we must deal with equal parts of controlled insanity and disciplined evaluation, this can be complicated. Years ago, who else could have come up with the crazy idea for Flying Saucers and then make the concept work! (Sort of). Piloting flying saucers is every kid's dream, and in spite of the ride's technical shortcomings, people will forever recall the Flying Saucers as an E ticket. This rides aspirational, "bucket list", once-in-a-lifetime intrigue, more than made up for any less than stellar performance.

Disney Hallmark Values - Current culture and the structure of our company are vastly different from the time when I began my career. Yet within that dynamic, hallmark values continue to add major appeal to today's more socially sensitive content. Disney's feature Beauty and the Beast shared many hallmarks with its ancestor Snow White, but it spoke to a vastly different audience with a finer tuned voice. Likewise, the more recent Tangled fuses traditional Disney values with relevancy aimed at a new generation.

Beyond the WDI walls, Pixar and Marvel achieve a consistency of success in their fast paced arenas. Each Pixar team is confident enough in their individual productions to freely reach out and tap into links that insure Pixar's hallmark differentiators are a part of every project. Marvel has taken a different route, tasking individual creative teams to bridge their storylines under an overarching and epic saga. Regardless of the diversity of deliverables, hallmark values are key to all Disney entities, and everyone needs to be alert to where they reside, and how and why to fuse them to the DNA of a project.

Mentoring - At both ends of a career one of the most important working relationships is achieved through mentoring. When you are in your 20s and 30s it critical to find a mentor you can admire and trust. What proved most valuable for me was a mentoring partnership that skipped a full generation. A wide age gap creates a cross-generational opportunity for two-way learning. A young mentee sees a mentor's still bright light as support for his or her own growing visibility, and the gap vanquishes the sense of competition. In a complementary way, a mentor's satisfaction is fueled by the growing knowledge and skills transferred to their younger partner. My mentor was Imagineering legend Claude Coats, nearly four decades my senior. For Pixar director Pete Docter, his mentors were animation giants Joe Grant and Ollie Johnson. Pete and I absorbed as much knowledge as we possibly could during a period of growth in our careers. I would like to think our esteemed mentors also drew inspiration from our curiosity and unexplored visions!

A mentorship is not a few hours of counseling every so often; it is pulling together on real projects, with business/creative goals and knowledge gains to be made by both sides. This is the partnership I had with Claude Coats, and we remained lifetime friends because of our shared working time together.

Going Forward - No company is perfect, and like any other corporation Disney has its own politics and challenges. We are artists, engineers, managers, filmmakers and musicians. But our company is unique; there is no place like it on earth. We are lucky. At the end of the day, it is my hope that this letter will add to the special culture that I have been privileged to grow in. I see the probability for that happening in my interactions with younger Imagineers like Michel, Josh, Zach, Dylan, Laura, Manuel, Vanessa and Brandon, which are beyond rewarding to me. At a time when "unlearning" is as critical as "learning," it's important to listen to the way these people think and enjoy the things they do. Creativity I have mined from their game-changing perspectives, now effectively influences my own design process. I hope that when their careers peak some decades from now, they will look back on our time together as I value the time I was able to spend with Claude Coats.

And now it comes down to the point at hand. I am not suggesting that I could be a mentor to you all, but that said, you should all have someone you can turn to in this manner. I do hope to be available to help support your ideas, give advice or even join a team whenever appropriate. My role will be one of supporting your visions in the best way I can, and encouraging you to maintain and build upon this already special place. I will have availability, and if you would like my assistance in any way, please e-mail Bruce Vaughn's office to request my time.

This is not a goodbye, but hopefully a letter of introduction to the many of you that I have not yet had the chance to meet personally …

Tony Baxter

Feb. 1, 2013
 

SirLink

Well-Known Member
Now that sounds reasonable....and hope you all have a great time there!

These things are just cycles....people aren't realizing there is only so much Uni can do over the next few years and then it'll be Disney's turn with all the new wow attractions and lands

There is only so much Uni can do? Ok there pal, OK.

Hmmm. I honestly don't think they can compete until they fumigate WDI, and throw Iger + Jay priority out the company first. As well as all the managers and executives at TDO
 

CDavid

Well-Known Member
These things are just cycles....people aren't realizing there is only so much Uni can do over the next few years and then it'll be Disney's turn with all the new wow attractions and lands

What makes you think Disney will, in a few years, actually start building "new wow attractions and lands"? Their recent track record doesn't exactly support that conclusion. For that matter, nothing is stopping Disney from building those impressive new attractions now. This isn't a chess game; You don't have to wait on the other side to take its turn.
 

khale1970

Well-Known Member
"Efficiency rules over Walt Disney World"

As a long-time WDW fan, the truth sometimes hurts.

Everything at WDW today is all about CFO Jay Rasulo's obsession with "Per Capita Guest Spending".

Nothing of substance gets done unless it can be cost-justified against this metric.

It's ruining the Walt Disney World experience.

I miss the days when "Show" ruled. :(

Efficiency itself isn't the problem, cheapness is. If TWDC was trying to deliver the best show in the most efficient way possible, it would be a good thing. Instead, they seem to be trying to deliver the cheapest show they can get away with in not particulary efficient ways.
 

WDWDad13

Well-Known Member
What makes you think Disney will, in a few years, actually start building "new wow attractions and lands"? Their recent track record doesn't exactly support that conclusion. For that matter, nothing is stopping Disney from building those impressive new attractions now. This isn't a chess game; You don't have to wait on the other side to take its turn.


Disney springs, avatarland, rumors of Star Wars lands, etc.

Uni will build then Disney will build and then rinse and repeat
 

WDWDad13

Well-Known Member
There is only so much Uni can do? Ok there pal, OK.

Hmmm. I honestly don't think they can compete until they fumigate WDI, and throw Iger + Jay priority out the company first. As well as all the managers and executives at TDO


Comcast has not given them a blank check you know
 

TubaGeek

God bless the "Ignore" button.
These things are just cycles....people aren't realizing there is only so much Uni can do over the next few years and then it'll be Disney's turn with all the new wow attractions and lands

When do you think this paradigm shift will occur?
 

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