Disneyfanman
Well-Known Member
I come from a family of journalists who worked for major newspapers. The newspapers were always looking for ways to cut costs without impacting popularity.
They had lots of ways to judge popularity, but a very common one would be to drop an expensive feature with little or no explanation. They saved money for a little while, but their real intention was to judge the furor of the customers. If people were mildly upset they would hear from a few folks. But if people were really POd they would get phone calls, letters, and complaints in person.
100 pages of complaints on the Lights? Disney is probably counting emails and phone calls as well. Then there will be a meeting and if the stink is sour enough the lights will be back better than ever. They are not stupid, and take all of this very seriously. Christmas Season is one of the biggest draws to the resort. They are NOT going to ignore guests who complain.
They had lots of ways to judge popularity, but a very common one would be to drop an expensive feature with little or no explanation. They saved money for a little while, but their real intention was to judge the furor of the customers. If people were mildly upset they would hear from a few folks. But if people were really POd they would get phone calls, letters, and complaints in person.
100 pages of complaints on the Lights? Disney is probably counting emails and phone calls as well. Then there will be a meeting and if the stink is sour enough the lights will be back better than ever. They are not stupid, and take all of this very seriously. Christmas Season is one of the biggest draws to the resort. They are NOT going to ignore guests who complain.