Trust me, it wasn’t extreme. Her mother took 10-15 minutes just to get into the vehicle. The ride shut down because of this. Instead of having to evacuate a second time, it was best to keep the ride closed and let them ride in peace. It took her mother another 10-15 minutes for her mother to exit the vehicle, causing the ride to shut down a second time.
Okay, this makes a bit more sense. It would have been helpful at first to explain how uniquely disabled and unusually needy that person was, instead of just implying that when someone in a wheelchair rolls up to the exit of Pinnochio's Daring Journey you tell the entire queue to leave.
That one time was obviously a profoundly disabled person who needed 10 minutes (?!?!?) just to exit her wheelchair or mobility stretcher and board the vehicle in the Pinnochio unload area.
But honestly, that's not something that's going to happen often. I've been visiting Disneyland for decades, and I can count on one hand the times I've seen someone so profoundly and completely disabled being pushed around on a mobility stretcher or in a wheelchair in such a vegetative state that leaving that piece of equipment and getting into a dark ride vehicle would take 10 minutes or more.
Usually, the person in a "wheelchair" just looks like this...
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