Contacts for execs have been repeatedly posted and this idea mentioned often....search is your friend. Many have written letters (including myself) and sent them to the appropriate ivory tower offices (again search these threads) and the canned responses full of inaction just keep coming back. If you think that contacting execs has not been done think again.
The canned responses come back from emails to specific Disney Executives because those executives never actually got them.
It's standard practice at Disney, as with most big companies, to give senior executives secret" email addresses, while their standard corporate email addresses go straight to a corporate communications team in some cubicles for filtering and processing.
For instance, Disney email follows a common practice of using the persons first and last name, separated by a period, and then followed by the @
Disney.com address. But you can't actually reach Meg Crofton by using the Disney template that 99.5% of all other Disney employees use like
meg.crofton@disney.com and that email would go to the generic communications filtering department for processing through the regular customer service channel. Instead, senior execs like Meg would have a different email address that she chose specifically, and that is only known to her circle of fellow execs and family. When she addresses the company as a whole her email would come from the generic address, so that lowly CM's can't start emailing her back and clogging up her inbox.
It was the big rumor on Disneyland boards years ago that Michael Eisner's secret email used his sons name, and was something along the lines of
breck.eisner@disney.com , and an email sent to that secret address would actually end up on Eisner's computer screen and likely be opened by him. Even then, top execs like Meg or Tom Staggs have executive secretaries that comb through their personal emails to help filter and categorize communication for their bosses. Top executive secretaries are routinely trusted with exclusive information both relating to the company and the personal life of the executive they are serving, and again that's not a concept exclusive to Disney. It's how it works in any big American company.
Sending an email to
bob.iger@disney.com and attaching the pictures of the stained Carousel of Progress seats will go nowhere but a cubicle in Burbank to be processed back through normal customer service routes. Thus you get the canned form email back when you think you have emailed Meg or Tom or Bob.
