To sum it up, I think most of us feel like Harvey Dent from The Dark Knight with the whole, "It's not about what I want, it's about what's fair". And clearly, everyone has already pointed out what's not fair about the whole situation. No way should a child get an exclusive meet and greet in the public eye and during park hours. But in the mother's defense, however, how could anyone not turn down that offer? Some would take it without hesitation. In a way, Disney is being hypocritical. They focus so much on their tourists and visitors outside of Florida with regards to FP+ and whatnot and yet, in the aforementioned situation regarding the young girl and the customized dress, they're showing favoritism to one local annual passholder in particular over young girls who may have come over from a different state or different country who may only have one chance to see a character. But at some point, when is there too much entitlement? What crosses the line between rational preferential treatment and just plain favoritism? I think to give magical moments to a person or family is fine, once or twice per vacation. More than that is where it's indication of favoritism.
Others can correct me if I'm wrong, but it sounds like the characters and their handlers are the ones encouraging this behavior. The actors and actresses and other cast members are the ones leaking details to the social media celebrities in advance and then actively deciding to give them special treatment.
I don't disagree with that. I have a example that backs it up. I regularly watch and have subscribed to Tommy Des Brisay's YouTube channel. He is an autistic person with Disney playing a huge part in his life. You might say he's the Canadian version of that Owen person who recently got to appear on stage with Gilbert Gottfried during last week's Comedy Central special supporting autism. Anyway, I did notice, however, that during his 2013 trip to Disney, I couldn't help but notice that in some of his videos, there was one CM in particular who always seemed to appear a lot during that trip. Her name was Allie and according to Tommy's mother, they had met the year earlier in 2012 where she was a character attendant at the time. Long story short, Tommy received a shout-out video from Aladdin and Jasmine. See here:
Afterwards, he wanted Aladdin to be his guide runner in his reaction video. Since obviously characters can't assist marathon runners during the actual race, Tommy was somehow invited to a private meet and greet after Fantasmic. Then, apparently, throughout his trip, I'm almost 100% sure he encountered the exact CM during Character Palooza and regular meet and greet spots more often than not and it was pretty obvious that Allie was in fact, a friend of Jasmine and Pocahontas. I mean, look at all these videos. It couldn't be a coincidence of meeting the exact same friend of Jasmine or Pocahontas that many times on a Disney trip.
https://www.youtube.com/watch?v=pBp3wWaoD70
And when she wasn't working as a character performer, she seemed to hang around with Tommy a lot (More vids can be found his channel):
https://www.youtube.com/watch?v=BMjsJA55FF0
https://www.youtube.com/watch?v=Kg1i8Optr44
So in short, I can hypothesize that this CM either secretly told the Des Brisay family her work schedule and/or possibly negotiated with her supervisor to rearrange her schedule so that she could interact with Tommy even more. From what I've seen, they take a really long time in terms of interaction. According to their personal website, they visit Disney during the least crowded times of the year, claim they do character meet and greets whenever there are no lines, mainly in the evening from what I've heard. Additionally, from their site, they state: "Lastly, many of Tommy’s longest conversations with characters took place when he was invited to come for a visit set up for him, at a time when the characters have chosen to see Tommy after the line of guests has ended, and before they go on their break." I'm not going to discredit Tommy as a human being or say he doesn't deserve additional time or these less intrusive meet and greets. I'm sure there are plenty of CMs who do know his story and whatnot and set up the arrangements with less intrusive meet and greets, something a lot of people dream of! But on that particular trip, I'm almost 100% positive that Allie the CM was mostly pulling the strings to make these interactions happen so to speak.