No one was saying that. The problem is, theme park employees deal with a lot more people on a daily basis than even someone who works in a casino. And there will be days where everyone seems nice, and then there will be days where everyone seems intent on making you miserable. And unlike most other customer service jobs, the theme park employee can't just walk away and take a minute to recover. It's not the same as being a nurse, or a phone service operator, or a waitress, etc. You and others seem to think it is. The average park employee probably deals with 10,000 guests per day. The odds that you are going to have to deal with a large number of angry guests are high, particularly when you take into account that it's hot and they may be demanding something that is against park policy. No, it's not an excuse for a CM to be rude, but it certainly makes it understandable why they may be less-than-chipper on a holiday.
Everyone has bad days at work. If I go home and complain about a miserable day that I'm having, no one tells me that I should just suck it up and find another line of work. That's ridiculous. Just because I had a bad day doesn't mean I: a) can't handle the job and b) should find another line of work. Same goes with CMs. Perhaps if you don't want to see an unhappy CM then you shouldn't treat them like crap. And I'm pretty sure that's what the "rude CM" complaints are about. They aren't rude, they just aren't smiling. And that is absolutely no indication of whether or not a CM can handle the job or is unhappy to be there.
