Gran Fiesta debacle...

[Hakunamatata]

As with most corporations and industry, there is the basic "this is what you are getting because you pay x amount of $$", then there is the stuff on top that you have no legal right to, that you are guarenteed none of, that you do get because the entity is trying to build a relationship with you because it knows that its cheaper to keep you as a customer than win you over again. But when it boils right down to it, and you start believing you are entitled to the stuff "on top", the entity has the written agreement of what you are actually entitled to in order to remind you that you are actually entitled to very little.

 

[Pongo]

As much as DisneySaint wants to insist that "all you get is park admission" that's not Disney's actual policy - thank god - and there are several people who work for the company who know that and who care.

Merf, it's not that we don't care. We just don't care as much as you. And I admire your zeal for this ride, especially when most people couldn't care less about it.

I do care about the change from El Rio to GFT, just not so much as to be totally put off by the fact that it wasn't open when I expected it to. It's a minor ride that Disney doesn't expect many people to care about. Many people didn't care about it before.

I just don't think Disney is to blame. If it was something like a Space Mountain refurb - then I would understand. But it's not.

 

[jmvd20]

Incorrect - legally all you are entitled to is admission into a privately owned theme park. Morally you are entiled to attractions. In court, morals won't hold up - legality will. This has been to court before - guests who have been escorted out of the parks for whatever reason have brought cases forward and not 1 has won solely on the stipulation that you are guaranteed nothing upon entry.

You definitely need to re-read my post, especially prior to giving me a lecture on legal terms.

(Once again Disney did not build itself based upon the idea of who cares - legally we (DISNEY) are protected by the terms and conditions of our tickets. They built themselves by exceeding expectations - not doing the bare minimum to satisfy the requirements of the fine print.)

 

[mousermerf]

I could personally care less about Space Mountain. It might as well be an empty building that the TTA goes through with some nice lighting FX for all I care.

However, Disney cannot take the stance we do. They work to attract many guests and that means a diversity of tastes.

So are they in short saying the GFT will be a poor quality attraction not worthy of attention or praise? That seems silly.

 

[DisneySaint]

Merf, it's not that we don't care. We just don't care as much as you. And I admire your zeal for this ride, especially when most people couldn't care less about it.

I do care about the change from El Rio to GFT, just not so much as to be totally put off by the fact that it wasn't open when I expected it to. It's a minor ride that Disney doesn't expect many people to care about. Many people didn't care about it before.

I just don't think Disney is to blame. If it was something like a Space Mountain refurb - then I would understand. But it's not.

Exactly, merf. Please don't come up with these conspiracy theories that CM's must hate Mexico. That's just plain silly.
As Pongo says, I think Disney just didn't budget for even 1 person to be standing outside that ride waiting for it. The people who did are hardcore surely, but if they are that hardcore, they'll be back next week and will be over it the next day.

 

[DisneySaint]

I could personally care less about Space Mountain. It might as well be an empty building that the TTA goes through with some nice lighting FX for all I care.

However, Disney cannot take the stance we do. They work to attract many guests and that means a diversity of tastes.

So are they in short saying the GFT will be a poor quality attraction not worthy of attention or praise? That seems silly.

I think you are miscontruting that you think Disney thinks that of this attraction. Surely, they don't. Disney is proud of Stitch's Great Escape, they are proud of Maelstrom, they are proud of Sounds Dangerous. What people are saying, though, is that Disney surely doesn't expect (and I would hope you wouldn't either) that this is going to be a blockbuster E-ticket attraction. Otherwise, they SURELY would have had it open on the 2nd, advertised it everywhere, and put it on the front of the park maps. I think people will be surpised how little the attraction will actually change.

 

[mousermerf]

Exactly, merf. Please don't come up with these conspiracy theories that CM's must hate Mexico. That's just plain silly.
As Pongo says, I think Disney just didn't budget for even 1 person to be standing outside that ride waiting for it. The people who did are hardcore surely, but if they are that hardcore, they'll be back next week and will be over it the next day.

It's been stated but you refuse to beleive that it wasn't "two dozen" people but many more and not hardcore.

 

[DisneySaint]

You definitely need to re-read my post, especially prior to giving me a lecture on legal terms.

(Once again Disney did not build itself based upon the idea of who cares - legally we (DISNEY) are protected by the terms and conditions of our tickets. They built themselves by exceeding expectations - not doing the bare minimum to satisfy the requirements of the fine print.)

Without the parentheses explanation, I couldn't possibly have read that as "we" ... don't assume things about me that you don't know, as well.

But, anyways, what you posted (after the clarification) is, of course, accurate.

 

[DisneySaint]

It's been stated but you refuse to beleive that it wasn't "two dozen" people but many more and not hardcore.

That's fine, as well, but hopefully those who are genuinely disappointed will contact Guest Communications and not just post on random forums in order that the people who are in charge of this will know to either stick to dates or make them even more vague (the latter better, imo). Giving specific dates sets yourself up for disappointment, as well as guests.

 

[Hakunamatata]

It's been stated but you refuse to beleive that it wasn't "two dozen" people but many more and not hardcore.

Still would be interested in knowing exactly how many of the hundreds, nay thousands of people who came to Epcot that day to experience this new attraction went straight to guest relations and lodged complaints. My guess is they probably had to put up Fast Pass machines at guest relations so you could come back at your alloted time to complain.

 

[Pongo]

I could personally care less about Space Mountain. It might as well be an empty building that the TTA goes through with some nice lighting FX for all I care.

The comparison wasn't based on your thoughts on SM. It was based on the fact that SM has a large fan base. El Rio did/soes not. If Space Mountain's reopening was delayed by a week, Disney wopuld be in some trouble. I think this thread is about the most trouble El Rio will get.

 

[mousermerf]

Well, that took longer then I expected...

Post #1 on this thread:

I suggest voicing your dissapointment. If anything, Disney will think twice about doing such a thing in the future.

 

[DisneySaint]

The comparison wasn't based on your thoughts on SM. It was based on the fact that SM has a large fan base. El Rio did/soes not. If Space Mountain's reopening was delayed by a week, Disney wopuld be in some trouble. I think this thread is about the most trouble El Rio will get.

Haha, I'm concuring with this as well. Had Everest had a specific date and failed to meet it, angry guests would be understandable. People sincerely infuriated by the fact "Grand Fiesta Tour" is delayed for a few days I simply cannot feel the same way on, though. I've never met someone who said El Rio was their favorite ride, nor do I think I will ever meet anyone who claims GFT is.

 

[jmvd20]

Without the parentheses explanation, I couldn't possibly have read that as "we" ... don't assume things about me that you don't know, as well.

But, anyways, what you posted (after the clarification) is, of course, accurate.

And exactly what did I allegedly "assume" about you?

I should have used a (,) instead of a (-) however I think the last sentence clarifies it pretty well.

 

[mousermerf]

Doesn't matter - all guests are special - a mistake is a mistake, no matter how big or small. You'd certainly be peeved if they did same thing for Everest wouldn't you?

It's not a good practice and someone should take the blame.

 

[Hakunamatata]

Doesn't matter - all guests are special - a mistake is a mistake, no matter how big or small. You'd certainly be peeved if they did same thing for Everest wouldn't you?

It's not a good practice and someone should take the blame.

Ok, blame me. I was the CM who was supposed to be standing there to explain to all three of you that it wasnt going to open.

Finally, we can put this thread to bed....

 

[DisneySaint]

Well, that took longer then I expected...

Post #1 on this thread:

But I think you're missing my personal point that I don't feel GFT not opening is something to complain about...

Let me stress, though, that that is my personal opinion.

 

[jmvd20]

Ok, blame me. I was the CM who was supposed to be standing there to explain to all three of you that it wasnt going to open.

Finally, we can put this thread to bed....

Finally the truth! I knew it was you all along

156 posts..... It will keep going and going and going and :zipit:

 

[DisneySaint]

Ok, blame me. I was the CM who was supposed to be standing there to explain to all three of you that it wasnt going to open.

Finally, we can put this thread to bed....

They can use the same people who have to tell people trying to get into a park b/c it's closed due to capacity. They'll have thick skin, won't they? :lol:

 

[mousermerf]

But I think you're missing my personal point that I don't feel GFT not opening is something to complain about...

Let me stress, though, that that is my personal opinion.

I'm fine with it being your personal opinion - it should not be the opinion of Disney though.

That ride should have opened on schedule, sadly did not, and anyone inconvienced by it deserved an apology for it - from a person. That's Disney.

Not excuses, not "deal with it," not "oh, come back later or just stay home if you don't like it" which is very unDisney.