How could they not already realize this? People have literally been screaming non-stop at them to fix this mess literally since 1999. Adding Figment back into the ride didn't stop the screaming either. He's the only thing people like about the current ride, and it's very explicitly only the original ride and its version of Figment that everyone likes.
There's no way park ops don't realize the ride is hated by nearly everyone. It never has a line and people are extremely vocal about their disdain of it too. The popularity of Dreamfinder, as well as the original ride, are extremely well known across the company. They do know this, it's why they allow presentations on the original at major D23 events and bring Ron Schneider out on stage in costume to sing the theme (to roaring applause and audience pleas to bring it back). This has been and still is THE deadest pavilion at Future World for decades. I'd say even moreso than Ellen or Innoventions at their least popular points in time.
I really don't understand what more could be done to try to convince them of this outside of mass demonstrations in front of the ride and vandalism...