Figment comes off as the antagonist in the current ride. Dr. Nigel Channing is just giving a tour, and looks to be doing a fine job at it, (although he’s never really given a chance). He seems like he’s got quite a bit of personality, and the institute looks like a fairly friendly place. All is good. Figment has no reason to interfere.
But alas, every time poor Nigel tries to say anything, Figment does his annoying crap. When I first rode it, I kept wishing Figment would just leave the poor guy (and by extension, us riders) alone for just a moment. And then I was surpremely disappointed with the ending of the ride, where Nigel literally says “Well, if you can’t beat ‘em, join ‘em!”. Instead, I thought Figment deserved a knuckle sandwich, to put it kindly. That’s not the reaction anyone should have to the supposed protagonist of an attraction. And I can’t imagine I’m alone here, as evidenced by the attractions atrocious GSATs. It’s the only ride I’ve ever been on that I think isn’t just not good, it’s actually a bad influence, especially on children.
I wish I had numbers. However, given the fact that he’s been so poorly portrayed for the last 17 years and still appears on a large amount of merchandise, I would be inclined to believe it’s selling quite well, and has the potential to sell even better than it currently is.