FastPass is the dumbest thing Disney ever did.

thelookingglass

Well-Known Member
So if I go to a restaurant and don't make a reservation and have to wait in line should I be ed at all the people going ahead of me who made a reservation? I had the choice to do it but didn't.
What if the only reason you had to wait was because everyone who had made reservations for earlier in the day all decided to show up -just- before you got there, and they still all got to go ahead of you? And the restaurant had no wait before all these late people showed up?

So yeah, bad analogy.
 

Spike-in-Berlin

Well-Known Member
There were often long waits just for the Tiki Room.

That's something I even understand. If they would bring back the original show I would wait an hour or more to see it once again.
Roast the "new management" and feed it to the JC crocodiles. Bring back the REAL Tiki Room. :(
 

PalisadesPkteer

Active Member
I think that you should not be allowed in early no matter what. This basically lets you cut in line. If you enforce the early return time at the very least, then you are "in the same spot you would have been in anyway". To let someone in earlier means you are now ahead of where you would have been which is cutting in line.

I have come after the last entry time. This puts you behind where you would have been and feel maybe this would be OK to continue.

Maybe more signs or a pamphlet dedicated to explain how system works etc so it would be easier on the CM's. Have machines put out only so many per hour or refill more often so you still have fast pass later in day and not so many per hour during the day?
 

The Mom

Moderator
Premium Member
Sorry, but I have to disagree with this point. (However I do sympathize with CM's that have to deal with guests that can't understand the fastpass system, don't like it, or try to beat it.)

In my experience, most of the CM's I encounter at attractions have been alive for less time than I've been going to WDW. My memories of visits in the mid to late 1970's and early 1980's were that most E-tickets of that era (SM, 20K leagues, PoC, and later BTMM) routinely had standby waits of 90-120 minutes on summer days. There were often long waits just for the Tiki Room. So the long standby waits we see today are nothing that developed with the advent of fastpass; they're actually a lot better than what they've been in the past, and a lot better than what they'd be if Disney hadn't improved they way it moves people through.

A lot has changed since the early days. First, park attendance has grown tremendously since the early years, while capacity hasn't kept pace. Also, (JMHO), the "D"s and "C"'s of the early years were worth seeing again on a second or third trip. Most of these have given way to marginal attractions like Stitch, MILF, and Tiki Room Under New Management. (OK attractions, but I don't break my neck to see them every visit.) This pushes more people to the E-tickets.

Second, the ticket system is different. In the early years you purchased ticket books that generally allowed a fixed number of "E" ticket rides, "D" ticket rides, etc. The most economical deal included enough tickets for one ride on each "E" ride, each "D" ride, etc. I think this system distributed guests more evenly. The current system allows you to ride any particular attraction as many times as you'd like; naturally people try to ride the E-tickets as many times as possible, while the C's and D's have less of a wait.

So in my opinion, the long standby waits are really nothing that was created by fastpass. And, given the changes in attendance numbers and the ticket system, things could be a LOT worse without fastpass. Overall, I think Disney has learned a lot about crowd control and queueing theory since the early days. Fastpass is a part of that crowd control technique. I don't see it going anywhere.


I also went to WDW as an adult, in the pre- FP but post E- ticket, days, and agree. There was a lot of checking back to see if lines were shorter, then finally waiting in long lines just because you wouldn't get to see anything otherwise.

With FP, I can guarantee that I will get to ride at least one favorite per visit, and a second if I'm willing to wait in line.

Another reason that lines are longer (IMO) is that the parks don't open 100% anymore. Some areas are open earlier than others.

Once upon a time, I could go in, catch a couple of attractions in FW, then head to WS for a few hours, then backtrack to FW in the evening, since FW was open until closing. Most guests would have migrated to WS by then.
 

Mansion Butler

Active Member
What if the only reason you had to wait was because everyone who had made reservations for earlier in the day all decided to show up -just- before you got there, and they still all got to go ahead of you? And the restaurant had no wait before all these late people showed up?

So yeah, bad analogy.
Are they there at the time their reservation was given?
 

Mansion Butler

Active Member
I think that you should not be allowed in early no matter what. This basically lets you cut in line. If you enforce the early return time at the very least, then you are "in the same spot you would have been in anyway". To let someone in earlier means you are now ahead of where you would have been which is cutting in line.
That's the rule, and we're supposed to be strict about it. The problem is guests who get angry about not being allowed in early and go ballistic on CMs, which is something like an hourly occurrence. Some CMs stand firm, some wilt. And, while they shouldn't wilt, being angrily dressed down in public is something a lot of people want to avoid, because it's not fun. So they let them in early. It should absolutely not happen, but it does.

I've been reported to Guest Relations a few times for not letting someone in early. As my manager put it "so they're complaining. . . because you wouldn't them break the rules. . . don't worry about it."

Maybe more signs or a pamphlet dedicated to explain how system works etc so it would be easier on the CM's. Have machines put out only so many per hour or refill more often so you still have fast pass later in day and not so many per hour during the day?
I tell you what, I don't know how else the park map could explain things better without possible information overload. While it would be nice if CMs were yelled at less, I don't think asking FP CMs to explain things more often would be hard on them, and that's something that could maybe be done.

Putting out a certain amount per hour wouldn't work, I don't think. It would be hard to make people aware when FPs were distributing again, and it would mostly be up to the happenstance of who's nearby when they do go out again. People should be able to get FPs when they go to get FPs.

I'm not sure if you know this, though, but there are a certain number of FPs distributed for every time slot. For example (and my numbers are probably off), something like 20 FPs for each 5 minute increment of time at Peter Pan; once all of the 12:25 to 1:25 FPs are gone, it moves to 12:30. So that seems to maybe be addressing what you're talking about.

I would also caution people not to go to FP attractions right when parades end.
 

DisneyBoi1215

New Member
No, I'm saying, everyone who was supposed to show up for their reservations between, say, 10:00 AM and 6:00 PM all showed up at 8:00 PM and were still allowed to go in front of walk-ins.

That's because the CM's always honor the FPs even after they expire. That is how the policy works and how it has been working since it started, I believe. However, I wonder: IF CMs were to start telling people it expired, would it lead to more angry comments at Guest Relations, or lower wait times at the end of the night?
 

Mansion Butler

Active Member
That's because the CM's always honor the FPs even after they expire. That is how the policy works and how it has been working since it started, I believe. However, I wonder: IF CMs were to start telling people it expired, would it lead to more angry comments at Guest Relations, or lower wait times at the end of the night?
I worked one of the most psychotic FP attractions on property, and, at least there, it would not lower the wait times at the end of the night. And our leadership is not stupid, they do the required research and the reason we can accept FPs after the time limit is because that doesn't make a difference. What makes a difference is letting them in early. And at night, we're not getting many FPs coming back late (or at all).

And the only time the "everyone coming at once" thing ever makes a difference on the standby line is right after the parade lets out, but, even then, it's almost entirely people with FPs that are good, it's just they're all coming at once and it's staggered. And that sucks, but it happens. I would say never, ever, ever, ever, ever get in a standby line that is going to still be going when a parade lets out (if there's a FP).
 

DisneyBoi1215

New Member
I worked one of the most psychotic FP attractions on property, and, at least there, it would not lower the wait times at the end of the night. And our leadership is not stupid, they do the required research and the reason we can accept FPs after the time limit is because that doesn't make a difference. What makes a difference is letting them in early. And at night, we're not getting many FPs coming back late (or at all).

And the only time the "everyone coming at once" thing ever makes a difference on the standby line is right after the parade lets out, but, even then, it's almost entirely people with FPs that are good, it's just they're all coming at once and it's staggered. And that sucks, but it happens. I would say never, ever, ever, ever, ever get in a standby line that is going to still be going when a parade lets out (if there's a FP).

You make some really good points and I do see where you are coming from. I agree that the "parade rush" really makes the FP lines seem longer than it actually is, and sometimes the overall wait time increases from what I have noticed. Where I work, we get FP's all the time at night, but mostly because a) we were either down during the day, or b) people chose to wait until MSEP goes on.

I think that if guests realize if CMs let them in early, then it ultimately affects their overall wait time. And usually, CMs get yelled at by guests at the line merging points when they are too early and are told they have to go back and wait.
 

David S.

Member
I worked one of the most psychotic FP attractions on property, and, at least there, it would not lower the wait times at the end of the night. And our leadership is not stupid, they do the required research and the reason we can accept FPs after the time limit is because that doesn't make a difference. What makes a difference is letting them in early. And at night, we're not getting many FPs coming back late (or at all).

Thanks for the info! Ironically, most of the times I use one late it IS late at night, when I always felt I wasn't hurting anyone for doing so.

For instance, if I start my day in my favorite section, Fantasyland, I like to be immersed in that magical world and do every attraction in that land. So I don't worry about leaving Fantasyland while doing those attractions to get my first Space Mountain Fast Pass of the day, as that would be out of the way and require backtracking, so I wait until I actually tour Tomorrowland to get that FP.

Since I am starting my day in Fantasyland, I don't need FPs for Pan and Pooh during my morning tour of FL. I also know that I like to do encores in Fantasyland during the Magical feeling of nightime! This is especially the case on those nice, long, operating days when the park stays open AFTER the fireworks until 11 PM or midnight, because the longer hours make me more likely to finish everything else I want to do once, and have time for "encores" on favorites! So, knowing there's a darn good chance I'll want to hop on Peter Pan's Flight when I'm ending my evening in my favorite section, after the fireworks, it ONLY MAKES SENSE to run my AP ticket through the FP machine in the morning, when I'm right next to it, so that when I want that ride later, I can get it.

Considering at that time of the day, the return time is for like 10 AM or 10:30 AM, this means by the time I get to Tomorrowland (usually after 10:30 AM) to get that Space Mountain FP, the Peter Pan one is not causing me to have to wait any extra time to get the Space Fastpass. So I am simply putting the system to work for me at the earliest possible time upon entering the park, without going out of my way to do so.

Some people on a fanboard will complain about my being "late", but no one who actually WORKS at the parks has ever actually had an issue with me over this. I would have never had the audacity to feel comfortable doing this, had I not been told by SEVERAL CMs and MANAGERS that it was OK! If I had 10 bucks for everytime I've been told "They are good between your first time and park closing", I could buy next year's pass with that money! :)

In the Peter Pan case I've just described, had I used the FP during the return window, I'd be riding after the queue has really started to fill up, and I'd be making those people wait one person longer.

By using it "late", late at night after the fireworks, (and incuring the wrath of some forum members, but no one who actually works at the parks!), every single person who rode the ride that day up until around 10:30 PM to 11:30 PM got on one person quicker because I was "late".

Even the people riding the last hour or two when I use my "late" FP are not advesresly affected, because by using it when I do I am simply reclaiming my place in the queue, and they get on at the EXACT time they would have had I been "on time" hours and hours ago.

And when I use this FP "late" there never seems to be anyone using FP AT ALL (considering how so many people leave after the fireworks), so IMO, I am actually putting LESS of a burden on the system then if I had used it "on time", or used it earlier in the day closer to my "time", when more people or returning with FPs (such as after the 3 o' clock parade which sometimes steps off at 2:59:59 or 3:00:01) ;)

Meanwhile, by aquiring the pass when I do, I have the "security" of knowing that if the standby is still 10 or 15 minutes (or more), when I want to ride Peter Pan again, I have a FP in my pocket that will get me a walk-on late at night, which can make the difference of whether or not I also have time to get an "encore" ride on Pooh, or Dumbo, or Snow White, or the Carousel, or Small World, etc.

So I get my ride, and most people who ride that day get on one person earlier, because I was "late"! And besides, if I really want the FP for late at night, but am next to the machine in the morning, it's not like I can tell the machine what time I want. And having to keep checking back at the machine all day for when it is giving 10:30-11:30 PM would be ridiculous, time consuming, and put me at risk of not being able to get a Fastpass for Peter Pan at all!

I would like to DEEPLY AND SINCERLY THANK Mansion Butler, an actual Cast Member, for setting the record straight that I am not hurting anyone at all when I return past my "window" late at night when no one is hardly using FPs anyway, which actually is the case for the vast majority of the FPs I use "late". This actually corresponds with everything I've been told by CMs and managers in the parks, and is why I've never felt guilty about doing this!

Thanks again, Mansion Butler, for your insightful post! :)

PS. I have NEVER, EVER, tried to use one early, and NEVER, EVER, yelled at a CM. I just quietly go about my business enjoying the parks! So I'm not one of the "bad eggs" that give you guys trouble! I'm sorry that some people put you through that! I appreciate all your hard work to make the Magic happen for us guests! :)
 

David S.

Member
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Leave it alone! Just do it! FP is not going away!!!!

:D:lookaroun

LOL! I must have missed this!

"Now as you father has probably told you, my name is Matt Foley and I am a motivational speaker! I live in a van down by the river!"

CLASSIC! ;)
 

hoke2007

Active Member
Personally I love the FastPass system. It has allowed me to experience literally everything I've wanted to see at WDW during peak times (Christmas, Easter, summer) without the hassle of waiting in 2+ hour lines. I don't foresee FP going anywhere and I don't want it to. It's great!
 

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