I had lost my key last May while staying in the All-Star sports. I was swimming and had the key in my pocket and somewhere in one of the 2 pools I was in, I lost the key out of my pocket.
Once I realized the key was missing, I went diving around the pools looking for the key (it had a big basketball keychain attached, you couldn't miss it on the bottom of the pool) but had no luck. I asked a lifeguard and they told me that the if the key had been found, the front desk would have it.
When I inquired at the desk, the manager came out to assist me. She said a key had been turned in but it didn't have any identification to the room to keep it scure for the guests. So she walked me over with a radio in hand (I assume to call security and be in touch should anything seem fishy) to my room where I had to provide my own access to get in. At that point, she used the key in the lock and made me get my ID to show her that I was truely the person this room was assigned to. She then gave me the key and told me I was lucky because if it wasn't, they would have to DRILL OUT the lock and replace the whole key cylinder. No extra keys could be made.
If you ask me, based on my experience with a nearly lost key, I don't think that a CM provided access to the safe. If a key was made, someone definitely had some locksmith skills.
That of course raises a couple questions:
1 - did a CM tip off someone and let them into the room?
2 - did the guest get a duplicate key made (even though they shouldn't be copied but we all know how money can bend the rules) and set up someone with access to pull it off?
I can't wait to hear about follow-up on this story!!
:veryconfu