Express Transportation starting Dec 7th

21stamps

Well-Known Member
I don't need to repeat what others have already said, but I will add that your post encouraged me to consider something that I hadn't - the Disney Springs route. As Disney was expanding the bus routes to accommodate DS, and therefore shifting resources to support DS, they are likely increasing the burden on the hotel/park transportation routes (especially after 4pm when guest are probably park-hopping)....further necessitating the use of an 'express service' between parks. Well done, Disney!

(Perhaps this was previously discussed in this thread or elsewhere but I'm not going back through nearly 40 pages).

Where has that been reported/experienced? The busses all had a maximum of 20 minutes between them. Do you guys think that is unreasonable for complimentary transportation?

Additionally,
I fully admit that I am an impatient person. I take complete responsibility for that flaw... so--- I used Uber a few times, instead of a bus that was scheduled to arrive in 8 minutes or sometimes without even checking the bus times.

Is that Disney's fault that I'm impatient? Do I actually expect them to have a bus waiting every single time I step out of a park or resort?
Heck no. I'm impatient but I don't have ridiculous selfish expectations.

What people here are asking for is completely unreasonable.
 
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SorcererMC

Well-Known Member
Where has that been reported/experienced? The busses all had a maximum of 20 minutes between them. Do you guys think that is unreasonable for complimentary transportation?

Additionally,
I fully admit that I am an impatient person. I take complete responsibility for that flaw... so--- I used Uber a few times, instead of a bus that was scheduled to arrive in 8 minutes or sometimes without even checking the bus times.

Is that Disney's fault that I'm impatient? Do I actually expect them to have a bus waiting every single time I step out of a park or resort?
Heck no. I'm impatient but I don't have ridiculous selfish expectations.

What people here are asking for is completely unreasonable.

Not sure why you are quoting my prior post, as it says nothing about the wait times for the buses, nor have I made any statements or complaints to that effect. In fact, I've participated very little in this thread, as I have no dog in this fight ie I rarely (if ever) use the Disney buses. I have maybe 3 posts that adequately cover what I think about this issue, and maybe two others in courtesy to being quoted.
Perhaps you could remove my comments from your quote and I will gladly delete this post in kind?
 

21stamps

Well-Known Member
Not sure why you are quoting my prior post, as it says nothing about the wait times for the buses, nor have I made any statements or complaints to that effect. In fact, I've participated very little in this thread, as I have no dog in this fight ie I rarely (if ever) use the Disney buses. I have maybe 3 posts that adequately cover what I think about this issue, and maybe two others in courtesy to being quoted.
Perhaps you could remove my comments from your quote and I will gladly delete this post in kind?

I quoted it because that specific post is implying that Disney created a need for express transportation by removing or burdening other previous schedules...supporting the narrative that the complimentary service is lacking in efficiency.

I think it does what it's supposed to do, and there are options for those who don't think it is efficient enough. The point is - the "not efficient enough" is usually on us, not on them.
 

Minnie1976

Well-Known Member
Years ago in the 70's all you heard was how wonderful Disney moved people. Moving people in the lines for the attractions and in getting the people in and out the Magic Kingdom. Of course, back then there was only the MK. You hear nothing good anymore about transportation. Maybe Disney needs to go back and look at what they did back then that made people praise them.
 

SorcererMC

Well-Known Member
I quoted it because that specific post is implying that Disney created a need for express transportation by removing or burdening other previous schedules...supporting the narrative that the complimentary service is lacking in efficiency.

I think it does what it's supposed to do, and there are options for those who don't think it is efficient enough. The point is - the "not efficient enough" is usually on us, not on them.

The last record that I could find of Disney adding buses to their system was for the 2012 NFL expansion - there was an article where the VP of transportation was interviewed. They have a fleet of over 300 buses, and ~30 were added in anticipation of increased crowds. He also estimated that half of guests use the buses (paraphrasing here. This doesn't mean of course that they haven't added buses since then, but I haven't found anything that says so). If they have not, it means that their existing system is not accommodating the increasing crowd levels since 2013-14.
 
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21stamps

Well-Known Member
Years ago in the 70's all you heard was how wonderful Disney moved people. Moving people in the lines for the attractions and in getting the people in and out the Magic Kingdom. Of course, back then there was only the MK. You hear nothing good anymore about transportation. Maybe Disney needs to go back and look at what they did back then that made people praise them.
Things must have changed in the 80s then. I definitely don't remember moving quickly through lines as a child. I do remember a lot of long waits..but I was a kid, so who knows what "long" actually was.
That last record that I could find of Disney adding buses to their system was for the 2012 NFL expansion - there was an article where the VP of transportation was interviewed. They have a fleet of over 300 buses, and ~30 were added in anticipation of increased crowds. He also estimated that half of guests use the buses (paraphrasing here. This doesn't mean of course that they haven't added buses since then, but I haven't found anything that says so). If they have not, it means that their existing system is not accommodating the increasing crowd levels since 2013-14.

I don't know when they added more busses or when they didn't, and I haven't researched it. I do know that busses arrive every 20 minutes..and that there are other forms of transportation as well. They also have larger busses and boats that they bring out at certain times, enabling more people to travel on them.

I also don't know what all of the resorts are like, but there was never an Uber more than 3 minutes away from me, and there were taxis already waiting at the resorts. Both the taxi and Uber drivers told me a lot of people use them, especially Uber. So between the 20 minute bus schedule, people driving, people using drivers, and different parks at different times, I just fail to see where there is a major problem with transportation.
 

Creathir

Well-Known Member
Seriously, It seems that recently the only qualification is that one has a pulse, heck especially in F&B and Mousekeeping the staff don't even speak english in many cases, So how can you say Disney has 'extensively screened' their staff, Reality is Disney is going for the cheapest labor possible and in many cases contract labor where the vendor swears in blood that they have screened & trained the staff (The guy using a mop to clean tables is a good example) where in reality neither has happened a fueler is one of these low level jobs which is where you would want to infiltrate if you wanted to do harm because NOBODY pays any attention to low level staff.

No one cares about Manuel bringing in a trash can to a 'secure' area whereas those higher on the food chain are searched entering and leaving. It's just reality but it harks back to a time when Manuel's predecessor Bill was a full time employee and EVERYONE knew and trusted Bill because he'd been there forever and everyone knew his kids birthdays. But Bill retired and was replaced by a stream of contract Manuel's who no one on the staff knows anything about but because the low level staff was always 'trusted' the unfettered access was continued. Bad Idea in todays world.

So, I'm all for folks immigrating and observing the cultural norms such as prominent language of the country they are residing in, but just because someone speaks Spanish does not mean Disney has not done their due diligence on a person.

Also, when was the last time you saw someone from Mousekeeping IN the park?

I will say I have run into a waiter we had at Boma once. He was brining his daughter in and they were on their way to ride Soarin'... as guests.

I'm pretty confident on stage talent goes thru some pretty serious screening.

An attack at the park would destroy it. There are a lot of ways that could happen, your own employees would be the most logical. I have to assume Disney knows and understands this and likely addresses it accordingly.
 

EpcotCenter82

Active Member
Years ago in the 70's all you heard was how wonderful Disney moved people. Moving people in the lines for the attractions and in getting the people in and out the Magic Kingdom. Of course, back then there was only the MK. You hear nothing good anymore about transportation. Maybe Disney needs to go back and look at what they did back then that made people praise them.
You have to remember that in the 1970's and 1980's attendance at the MK averaged 10,000 to 12,000 per day. The average attendance for 2015 was estimated to be over 50,000 per day. .....so lots more people!
 
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raymusiccity

Well-Known Member
You have to remember that in the 1970's and 1980's attendance at the MK averaged 10,000 to 12,000 per day. The average attendance from 2015 was estimated to be over 50,000 per day. .....so lots more people!

....and lots and lots of monster strollers and scooter people becoming a burden to the transportation system!

image.jpeg
 

michmousefan

Well-Known Member
I don't know if this has been mentioned, but I find this whole set up remarkably out of step with everything Disney's ever tried to do.

From their inception Disney Parks have put on a show for park entrance. Traveling through a tunnel and suddenly being transported to a fabulous new world. Walking under an incredible monument and being invited to the epicenter of science and technology. Embarking into deep rain forests to journey and find one's self in a beautiful natural world. Entering a soundstage... I guess we could forget about WDS ;)

Now this bus system. The areas of entrance are not purpose designed. They're actually slightly repurposed backstage areas. Instead of attempting to tell story with this transport option they're simply plopping guests into the middle of the park with no thought to theme.

Not sure why people are getting so upset about "the show" or "story..." as usual, the mouse has got you covered! (HT to @MonorailRed for the pic) Going the extra mile to preserve the magic...
leave here.png
 

Goofyernmost

Well-Known Member
Where has that been reported/experienced? The busses all had a maximum of 20 minutes between them. Do you guys think that is unreasonable for complimentary transportation?
Not only reasonable, absolutely necessary. Anymore then that in a close area such as Disney and before long a form of gridlock would happen. If a bus runs into trouble and gets delayed before you know it, the buses are bumper to bumper, leaving situations where a bus might be there to pick up but it cannot leave until its designated time. You want to talk about angry guests. Try loading up a bus with people, many of them standing and then waiting 15 minutes or more in one spot to space out the flow again. With mass transit with schedules to adhere too, to many buses creates way more problems then it solves. Also most of them do not just make a loop like MK to DAK, they switch and drop off at DAK and then perhaps make their next stop Pop Century. Check next time you ride what spot they left you off at. If they drop you off at MK the chances are it wasn't in the Pop Century (or whatever place you came from) spot.
Things must have changed in the 80s then. I definitely don't remember moving quickly through lines as a child. I do remember a lot of long waits..but I was a kid, so who knows what "long" actually was.
No, you are remembering somewhat correctly. Here's the difference, when in line, unless the attraction was broken you kept moving. You kept moving toward the front of a dark ride. (of course you had to wait for a theater experience and that was dependent on timing just like today.) There was one line. You didn't have to wait over and over for a group of FP people to cut in front of you, stopping you dead in your tracks. You kept moving through the switchbacks until you got to the front of the line and when you were next... you were next. There wasn't the stress or the frustration that todays standby line creates. It took away huge amounts of the magic just with that one foolish move. Even those with little patience, really weren't that upset. Yes, they did complain, constantly, but, it wasn't an angry complaint, it was the same for everyone. No one felt held up, no one was angry. It was all just part of the theme park experience. Now if the FP system improved things for everyone, that would have been a good thing, but, it did not.
 

ford91exploder

Resident Curmudgeon
So, I'm all for folks immigrating and observing the cultural norms such as prominent language of the country they are residing in, but just because someone speaks Spanish does not mean Disney has not done their due diligence on a person.

Also, when was the last time you saw someone from Mousekeeping IN the park?

I will say I have run into a waiter we had at Boma once. He was brining his daughter in and they were on their way to ride Soarin'... as guests.

I'm pretty confident on stage talent goes thru some pretty serious screening.

An attack at the park would destroy it. There are a lot of ways that could happen, your own employees would be the most logical. I have to assume Disney knows and understands this and likely addresses it accordingly.

I was speaking specifically about Mousekeepers and F&B CM's who spoke only Spanish

It's especially fun when they are making snide remarks in Spanish because they think the pasty white people can't understand them. I usually respond to them in Spanish and remind them that it's not nice to talk about people in front of them in a language they do not understand.

As to the screening I seriously doubt that Disneys contract workforce goes through more testing than they are breathing and have a pulse. The mop guy and other incidents like that speak too loudly of poor screening and non existent training by Disneys labor contractors
 

Magic Feather

Well-Known Member
Tried this the other day, and got a few questions answered. The majority of hardcore backstage is avoided in these rides. At AK, they even go way out of their way to avoid driving past Avatar. As of now, everything is at 30 min intervals, but guests are requesting shorter intervals to Guest Services. Many guests miss buses by a matter of minutes leading to an average set of guest feedback. Nothing is expected to be adjusted as of now, since this is just a trial run. Usage is minimal, and as of now, ops costs is barely below sales. The two most used stops are Studios and AK with MK coming in at a close third. Many guests have also inquired about the Springs. No plans to add that are happening due to the lack of security.
 

ParentsOf4

Well-Known Member
Years ago in the 70's all you heard was how wonderful Disney moved people. Moving people in the lines for the attractions and in getting the people in and out the Magic Kingdom. Of course, back then there was only the MK. You hear nothing good anymore about transportation. Maybe Disney needs to go back and look at what they did back then that made people praise them.
You have to remember that in the 1970's and 1980's attendance at the MK averaged 10,000 to 12,000 per day. The average attendance for 2015 was estimated to be over 50,000 per day. .....so lots more people!
Not exactly. From 1972 to 1982 (the year Epcot opened), the Magic Kingdom averaged 12.7 million per year, or roughly 34,700 per day.

Attendance patterns were very different then. Except for holidays, attendance for the months of September to February (half the year!) was very low. At times, the Magic Kingdom felt like a ghost town. (I remember some of those days. :))

Attendance gains since the 1970s have largely been in what once was called the "off season". Nowadays, "off season" and "peak season" attendance are much closer than they used to be. As a whole, attendance during peak season in the 1970s wasn't much different than it is today. Summer is a bit more crowded today; not a lot more crowded today. Certainly not the "10,000 to 12,000" vs. "50,000" you suggest.

The Disney of the 1970s was much more conscious of the Guest experience than it is today. The Disney of old was much better at treating people like people. :)

It cannot be emphasized enough that the Disney of the 1970s and 1980s put Guest first. Today's Disney is much more focused on controlling operating cost.
 
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Goofyernmost

Well-Known Member
Not exactly. From 1972 to 1982 (the year Epcot opened), the Magic Kingdom averaged 12.7 million per year, or roughly 34,700 per day.

Attendance patterns were very different then. Except for holidays, attendance for the months of September to February (half the year!) was very low. At times, the Magic Kingdom felt like a ghost town. (I remember some of those days. :))

Attendance gains since the 1970s have largely been in what once was called the "off season". Nowadays, "off season" and "peak season" attendance are much closer than they used to be. As a whole, attendance during peak season in the 1970s wasn't much different than it is today. Summer is a bit more crowded today; not a lot more crowded today. Certainly not the "10,000 to 12,000" vs. "50,000" you suggest.

The Disney of the 1970s was much more conscious of the Guest experience than it is today. The Disney of old was much better at treating people like people. :)

It cannot be emphasized enough that the Disney of the 1970s and 1980s put Guest first. Today's Disney is much more focused on controlling operating cost.
They also were much better making the experience a one size fits all. Not a for a little more cash we can make your experience better then the "scum" that surrounds you. We can make it so you can literally run through the parks experiencing everything, at least cursory, while everyone else waits in hot lines for the privilege of getting a chance to experience things themselves. They still offer a lot of things, but, have made a cast system out of what used to be a fun day at a Family Theme Park. So just a minor change in your statement. The Disney of old was much better at treating people like everyone was equally important. That is the thing that I am having a problem forgiving Disney for, but, reality is probably that if they didn't have some of the up-charge stuff the entire burden would be at the ticket booth and huge numbers couldn't afford to go at all. The executives are certainly not going to give up their millions in bonus's so that the "unwashed" can have a good experience.
 

larryz

I'm Just A Tourist!
Premium Member
The Disney of old was much better at treating people like everyone was equally important.
Those who truly are more important than the rest of us made it clear to management that they'd be willing to pay more to experience the treatment they thought they deserve.

I blame the American MBA mentality along with Wall Street's impractical and impossible business growth model. And the corporate executive compensation structure is clearly contributing as well. Case in point: Disney could have built a new ride each year instead of paying the CEO and his fellow executives multi-million dollar bonuses under both Eisner and Iger.
 

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