I really didn't expect to see you use the phrase "apologists". I thought you had more of a grasp on reality then that. Were the reactions a little mean spirited? Perhaps, but, with the current underlying national mood it isn't surprising that people would misunderstand what was being said. However, to later make a statement (hint) that because a small mechanical portion of the show failed on one given night falls under the "refund" obligation is exactly the attitude that is making it tough for us to ever get good things. Talk about unreasonable expectations. So like the OP said, it was disappointing for them, but certainly not a disaster and even if a refund were justified (it wasn't) it wouldn't amount to more then the percentage of the show that was involved so maybe $5.00 back. Really lets get serious. And the others that seemed to be trying to find a way to vent frustration don't let the bully's tell you that you cannot have positive thoughts about things and not fall into the me, me, me scourge on current life.Seriously people.
Someone reports that a major show element at a Disney theme park failed and all you can do is attack with snippy comments?
People spend a great deal of money to visit WDW and have rights as consumers to expect they will be provided with the goods and services they actually paid for, or to receive refunds when those goods and services fail to meet reasonable expectations.
Perhaps the worst bunch of Disney apologists I've ever read on these threads.
Probably one of the worst cases of entitlement apologist actions that I have seen for a long time.