dweezil78
Well-Known Member
The days of Light Magic where the Guest is in control have long since passed. Disney knows that no matter what they do, it will prove popular. Thus, Chapek's Disneyland. It all boils down to the arrogance of thinking that they, no matter what, cannot lose.
There is very big difference between upsetting a guest because they don't like an attraction or show (which is not most guests, but mostly limited to fanboys/girls and forum dwellers) and literally turning away business because a guest wants to bring in a stroller.