I used to post on these forums now and then in the past. I haven't done much lately, but when I do I try to stay positive, but this news is very upsetting to me. We make our way through a terrible year when I am sure many people reading this now would've like to have come back to Disney sooner but stayed away, and now before everyone may decide to travel again we get the news that takes away one MASSIVE perk and convenience. I've been to WDW many times before the Express existed, and it was fine of course. Lots of people don't mind a cab or renting a car. But me and my family found the Magical Express to be one spot that helped ease what can often be a hectic, stressful vacation if you don't plan carefully. It really just eliminated one big level of planning and added a little bit of fun to arriving. Having a nearly hassle free, "Disney style" way of getting to Orlando and right to the hotel helped so much. And the mention of ride-sharing, as if that's the same as a professionally run full-service transport is crazy. It's not really a comparable alternative.
I don't know, maybe the service was really losing them money or something. But whatever the reason, for this family this puts a big dent in one of our favorite vacations.