Here's an example that sums up the problem with TDO and how they are choosing to do business;
This is a personal story but really isn't meant to be about me but more about how they run things ... (I'll try and be as succinct as possible) ...
During college and for about five years after I tried to get a job in the marketing department at WDW. I sent at least a couple resumes every month for any job posting that I either met or exceeded the education AND experience requirements. In those roughly 7 years and (using rough math) somewhere between 160-200 job applications not once did I get a follow up question or call. Please do not misunderstand this to mean I think they should have hired me (this isn't a boo hoo me story) BUT I think that in all that time (and they have records of how much you apply) someone that displays an obvious passion for the product in addition to meeting or exceeding all the requirements deserves at least ONE conversation.
So what did I do? Well, about 6 years ago I crafted an email that basically said (in very short) that "I think it's extremely short sighted and dismissive to not even have one conversation with someone who has applied as much, has the passion, drive, determination in conjunction with the education and experience to boot. Furthermore, if this message had been sent to Walt he would have appreciated the straight talk and probably would have said, 'Hire him!'" Again I should state I do not think they should have hired me, that is not my complaint, my point is they never even talked to me. A conversation should have happened. Especially in the position I am now I see the value of hiring people who have obvious passion for the product. (Granted I know the majority of people who apply there have the passion despite the fact that TDO management seems to lack the passion but I digress). So I went on Hoovers and got all the email addresses of all the people I think should read this email ... Meg, Phillipe, etc ... and I sent it, again not to get hired but in an effort to enact positive change. Basically, "hey, your criteria is flawed and you are potentially missing out on great employees."
A week later I got a call from an executive recruiter who basically said and again paraphrasing, "Yes your passion is evident, yes you have more than enough education, and while we appreciate that you have worked for Fortune 100 and 500 companies you haven't worked for like Coke or Pepsi so we won't ever talk to you."
I, of course said that that doesn't make sense. I know you need to have some criteria to manage the probably 1,000s of applications but come on, Fortunate 100 and 500 companies should be part of the criteria. Especially, considering it takes very little to market Coke or Pepsi because they are already ingrained into our culture ... the recruiter said and again paraphrasing, "We aren't looking for people to be imaginative."
I believe my personal experience is a perfect example of TDO's problem as a whole, they aren't looking for imagination ... they aren't looking for creativity ... they aren't even looking in the right places ...
It's all about what's the easiest, cheapest, and quickest fix ... and the people running the show at TDO don't care.
Compare that with how John is at TDA ... very different.