On these boards you will routinely find complaints. Some are justified. Some are not. Many complaints will come from the same people (i.e., chronic complainers).
I have dealt with chronic complainers for years. The vast majority of my experience with them is not related to these boards. However, I have rules that I follow when dealing with chronic complainers that I do apply to these boards, and if you think it will help keep you sane on here OP (it has helped me), here they are:
(1) Do not try to convince a chronic complainer things are 'not as bad' as they think or suggest they are 'over-reacting.' Doing so will only compel the chronic complainer to mention ten additional complaints you have not yet heard about and that might give you a better understanding of how "terrible" things actually are.
(2) The quickest way to get out of a chronic complainer's grasp is to validate their feelings, express sympathy, and then redirect them to some other topic of conversation. (i.e., I understand that you are frustrated with X (sympathy), and I agree there are some things at Disney which need attention (validation). Do you recommend a Disney property hotel, and if so, which one? (redirection))
(3) In the vast majority of situations (there are some obvious exceptions), you should avoid offering advice or solutions to their complaints. Just stick to the format in rule 2.
Good luck!!