Disney Genie and Genie+ at Walt Disney World

Eric Graham

Well-Known Member
If you don't complain, they take that as approval and acceptance of their crappy system. No matter how great the hotel and restaurant CMs are.
We complained in a survey. Crickets. People on Reddit are quite unhappy about the situation with the Genie. We spent 50 dollars on it one day it was fall break I guess. We weren't aware of that until we arrived. We don't have children. It was like WallyWorld. Sorry folks the park is closed with their computer system problems....Also, a lot of people were very upset when check in which was supposed to be at 3 turned into 5 when we arrived...
 
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RoadiJeff

Well-Known Member
We were at Disney the week of the 24th of September. We attempted to use the Disney Genie on multiple days. We spent 45 minutes before we could finally connect with a ride starting at 7 pm. My wife was in tears. Error message, error message error message over and over again. If Disney cannot handle the capacity of the park, then maybe they should update their computer systems to handle it. We were so unhappy!!!!
My wife and I were at WDW that same week. We had the 4-park, 4-day ticket special and we used Genie+ in each park. I didn't notice any major problems with it. I was able to get BG #1 on TRON and Guardians on consecutive days using my apparent magic touch, which delayed my tries with Genie+ at precisely 7:00am, but I was still able to use it later.

Edit: It was my first time using Genie+ and I learned a few things as the week progressed, such as editing my scheduled arrival time to try and stack things together in the afternoon. Also, I learned that Genie+ can only be used once per day on the same ride.

The weeks before we arrived at WDW I read some Disney related websites on strategies for Genie+, which rides become unavailable first, the several ways I can select another LL when I still have one waiting, and more. I'll probably be better at it the next time we visit but after 9 days we had to return to the real world.
 
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Eric Graham

Well-Known Member
My wife and I were at WDW that same week. We had the 4-park, 4-day ticket special and we used Genie+ in each park. I didn't notice any major problems with it. I was able to get BG #1 on TRON and Guardians on consecutive days using my apparent magic touch, which delayed my tries with Genie+ at precisely 7:00am, but I was still able to use it later.

Edit: It was my first time using Genie+ and I learned a few things as the week progressed, such as editing my scheduled arrival time to try and stack things together in the afternoon. Also, I learned that Genie+ can only be used once per day on the same ride.

The weeks before we arrived at WDW I read some Disney related websites on strategies for Genie+, which rides become unavailable first, the several ways I can select another LL when I still have one waiting, and more. I'll probably be better at it the next time we visit but after 9 days we had to return to the real world.
Maybe, I'm just imagining things:

 

Eric Graham

Well-Known Member
If you don't complain, they take that as approval and acceptance of their crappy system. No matter how great the hotel and restaurant CMs are.
Wait, what? So, we're supposed to speak with a Disney Experience Team to waste even more time in the parks when we experienced so much of a burden to get one ride. That makes total sense!
 
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Marionnette

Well-Known Member
Wait, what? So, we're supposed to talk to the Disney Experience Team to waste even more time when we couldn't even had so much of a burden to get one ride. That makes total sense!
A D.E.T. CM could have worked some magic to give you an additional G+ reservation to compensate for the difficulty that you had that morning. But if you didn’t to spend precious park time waiting to speak to someone, I totally understand. Unfortunately, that's pretty much the only method available to guests when things go sideways.
 

TheMaxRebo

Well-Known Member
My wife and I were at WDW that same week. We had the 4-park, 4-day ticket special and we used Genie+ in each park. I didn't notice any major problems with it. I was able to get BG #1 on TRON and Guardians on consecutive days using my apparent magic touch, which delayed my tries with Genie+ at precisely 7:00am, but I was still able to use it later.

Edit: It was my first time using Genie+ and I learned a few things as the week progressed, such as editing my scheduled arrival time to try and stack things together in the afternoon. Also, I learned that Genie+ can only be used once per day on the same ride.

The weeks before we arrived at WDW I read some Disney related websites on strategies for Genie+, which rides become unavailable first, the several ways I can select another LL when I still have one waiting, and more. I'll probably be better at it the next time we visit but after 9 days we had to return to the real world.


Obviously the technical issues like seen today mess everything up but overall we have always had a lot of success with G+, gotten a ton of use out of it and found it works better, day of, than FP+

Definitely elements of it I don't like (including having to pay for it) but it can be very efficient
 

drizgirl

Well-Known Member
Wait, what? So, we're supposed to speak with a Disney Experience Team to waste even more time in the parks when we experienced so much of a burden to get one ride. That makes total sense!
No, I would never do that. I would send an email to Guest Relations now that you are home.
 

mysto

Well-Known Member
A D.E.T. CM could have worked some magic to give you an additional G+ reservation to compensate for the difficulty that you had that morning. But if you didn’t to spend precious park time waiting to speak to someone, I totally understand. Unfortunately, that's pretty much the only method available to guests when things go sideways.

They need to add Guest Relations capacity!
They need a Guest Relations "pay to skip the line" scheme! So you can get a refund for the attraction skip the line scheme.

Under the current regime, there's an awful lot of pressure on people and machines alike during that first second at 7 am. No wonder so many (people and machines) are throwing up their hands in surrender.

There is a new hire that is holding the system together. He/she went out drinking Saturday night and overslept. Once that critical newly hired person got up they sent out the system down notice. This is actually an inspired performance after a bender like that.
 

Eric Graham

Well-Known Member
They need to add Guest Relations capacity!
They need a Guest Relations "pay to skip the line" scheme! So you can get a refund for the attraction skip the line scheme.

Under the current regime, there's an awful lot of pressure on people and machines alike during that first second at 7 am. No wonder so many (people and machines) are throwing up their hands in surrender.

There is a new hire that is holding the system together. He/she went out drinking Saturday night and overslept. Once that critical newly hired person got up they sent out the system down notice. This is actually an inspired performance after a bender like that.
Oh well. I'm sure other companies would enjoy taking our money, and treating us better. I guess we will return when/if they fix their problems. Didn't think riding a ride at Disney had became so exhaustive as writing a term paper in college....
 

aladdin2007

Well-Known Member
I wonder how many credit card chargebacks are going to be filed against them...People just aren't going to keep putting up with this. Yet the execs hide in their burrows and D'Amaro keeps praising it and Cast has to take the brunt with no support. Something needs to get changed.
 

jpeden

Well-Known Member
In the Parks
No
I wonder how many credit card chargebacks are going to be filed against them...People just aren't going to keep putting up with this. Yet the execs hide in their burrows and D'Amaro keeps praising it. Something needs to get changed.

One trip I had a ILL purchase on our last day for Rise. Of course it went down - the only way I could get a refund was threatening a chargeback.
 

tanc

Premium Member
Currently got a LL for tron and it's down. Hope I get a refund, this is ridiculous. It also kinda sucks because my virtual queue would have let me ride it twice. Figures.
 

Figments Friend

Well-Known Member
Stop feeding the beast just go about your day w/o G+! You’ll be fine. Looks like the only park without sub 30 min waits for good rides is DHS.

This.

I have never once used G+.
If you have visited the Parks over the years, and know what you are doing, you don’t need it.
Ever.

Stop wasting your mind and your money folks.
Just be smart and research in advance, and learn from observation.
You can experience anything the Parks offer regardless of ‘wait times’ if you know when to go and when to get in line.

Tell Bob to go pound sand!
🙂


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Chi84

Premium Member
This.

I have never once used G+.
If you are a regular, and know what you are doing, you don’t need it.
Ever.

Stop wasting your mind and your money folks.
Just be smart and research in advance, and learn from observation.
You can experience anything the Parks offer regardless of ‘wait times’ if you know when to go and when to get in line.

Tell Bob to go pound sand!
🙂


-
I don’t think it’s for everyone.
 

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