A refund for what? For the amount of time I had to spend (actually an hour) pressing the reload button when the site wouldn't connect. Or, having to hear about it from my spouse who again was in tears the multiple days that it had happened. She was upset for a number of days, and is still upset about it.
Sorry, I read your post as meaning you paid for G+ but only got one ride. Now I see you didn’t get that far.
You need to email guest services/relations and you will get an automated reply immediately then someone should get back to you within 48-72 hours via email. Ive even had phone calls in the last depending on the issue and how much they want to dig into but they will get back. guest.services@disneyworld.com. This was the one i have used in the past.
You are welcome and just as reference i had an issue with genie August 2022 when i was there and went to a blue team cm they supplied an email address (not sure if its same one couldnt find it) and my refund was issued literally before i was back home in NY
Not refuting anything at all! Was just wondering what the purpose was of often linking other fan-based website stories was. To discredit WDWMagic?
She's alright, but she works in healthcare and she has pretty much no coverage. Her boss would rather not hire as many employees and retain more of her bonus. She really needed a good break. Oh well...
Hopefully, Disney will reimburse you for your frustrations with Genie+ and that it will not sour you from coming back someday. I mentioned the MNSSHP in a previous reply to you because we had a blast that evening and Genie+ is not available during the party, thus no frustration with trying to use it. Disney has a Christmas party coming up soon if you want to try for a better result.
I see. I thought we were just talking about G+ and not ILL.
Thank you so much! We've gone in the past and really have enjoyed it. We didn't go this time, though. Was really fun to dance with Winnie the Pooh and Friends. And it was really fun that Judy Hopps was there when I went from Zootopia.Hopefully, Disney will reimburse you for your frustrations with Genie+ and that it will not sour you from coming back someday. I mentioned the MNSSHP in a previous reply to you because we had a blast that evening and Genie+ is not available during the party, thus no frustration with trying to use it. Disney has a Christmas party coming up soon if you want to try for a better result.
Speaking of that, my wife and I attended Disney's MVMCP back in 2019. Back then, they oversold tickets and it was very crowded. That, plus off and on rain all evening didn't leave us with much of a magical Disney experience. I complained about it on some of the forums and apparently some Disney customer service person saw it. She had me contact them and they gave each of us a free one day ticket to any of the parks for future use within the next 12 months.
Copy/paste response
Exactly. If you take the time to address it while you're there, GS can do something to make your day memorable and make things right for you (refunding money, issuing LLs, etc.). When you wait until you get home, nothing they can do will really fix things. Even if they issue a refund or give you some sort of credit for a future trip, that original day/time is lost and you're left with less than magical memories for that day.
