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Lightning Lane at Walt Disney World
- Thread starter wdwmagic
- Start date
hismattjesty
Well-Known Member
If you purchase an Individual Lightning Lane, that guarantees you a ride. If the ride is closed or has operational difficulties, you are entitled to a refund. This happened to me in late august with Guardians. By the time it was operational again, I had to leave for a dinner reservation. Explained what happened to guest services politely, and had the refund in less that 48 hours pending on my card.
allgiggles
Well-Known Member
Yes, this!!! We tend to be a commando touring family at Disney. Then we used G+ every day of our 8-day trip last June (2022). What a difference (and we were previously FP+ power users)! With G+ we got to do everything we wanted to and many things more than once (by taking advantage of short lines in the morning and evening *and* using a LL or ILL). We did rides we didn't think we'd have time to do and still had lots of time to relax throughout the week.
surfsupdon
Well-Known Member
But you need to ask for the refund. If you do not ask for the refund for missing the ILL for any reason, it is not an automatic refund.
We booked for Mine Train, the ride was broken down, we left MK and never returned. The CM at our hotel front desk refunded us and said it was smart of us to persue this refund, because it is not automatic. Disingenuous policy.
Disney Analyst
Well-Known Member
While I don’t think refunds should be automatic if you don’t use your lightning lane, there should be a mechanism in the app for you to request the refund and explain why you didn’t use the purchased lightning lane, as opposed to needing to see someone in person.
dmw
Well-Known Member
- In the Parks
- No
The recent posts about having to get refunds for ILL have me back to thinking of a better solution. I still like an idea I proposed back with ILL first came out. Treat it like the Express Toll Lanes we have in Atlanta. If you want to skip the traffic, the toll to use the express lane is posted. Higher traffic = higher toll so in theory the express lanes do not get too congested.
Here's how my idea would work at WDW: you would walk up to the LL entry and see the posted wait time for standby, compared to the wait time and cost to use the LL. Choose then and there to pay and get in the shorter line or pay nothing and wait in standby. This would be available at any attraction that today has LL or ILL. To keep it simple, the price would be a constant, but there would be a cap on how many could purchase the LL express lane in a 15 (or 30?) minute window so that the wait time remains short. There would be no option to purchase in advance - only pay to enter at the time of purchase. And, no Genie+ option for LL and no free fastpass.
Here's how my idea would work at WDW: you would walk up to the LL entry and see the posted wait time for standby, compared to the wait time and cost to use the LL. Choose then and there to pay and get in the shorter line or pay nothing and wait in standby. This would be available at any attraction that today has LL or ILL. To keep it simple, the price would be a constant, but there would be a cap on how many could purchase the LL express lane in a 15 (or 30?) minute window so that the wait time remains short. There would be no option to purchase in advance - only pay to enter at the time of purchase. And, no Genie+ option for LL and no free fastpass.
TheMaxRebo
Well-Known Member
Your phone just can't handle that much magic
Eric Graham
Well-Known Member
Another recent email, different board (Surprise Surprise!)
https://www.disneyfoodblog.com/2023/10/08/alert-genie-is-struggling-in-disney-world-today/
https://www.disneyfoodblog.com/2023/10/08/alert-genie-is-struggling-in-disney-world-today/
Eric Graham
Well-Known Member
Question: If companies like Microsoft can handle all of the systems and data that AI generates, then why can't Disney handle genie?
MissingDisney
Well-Known Member
Just curious, why do you keep attaching/referencing other websites and stories to these discussions? Steve and company do a great job with info, accuracy and trustworthiness of sources.
Eric Graham
Well-Known Member
Perhaps because my wife was in tears when we tried to use Genie. Why on earth should we have to spend close to an hour pressing on a button for the archaic system to reload over and over again when it failed for us and many other people in the parks. This website doesn't seem to substantiate all of the problems with the current system...Not really a vacation....
MissingDisney
Well-Known Member
This website doesn't claim to substantiate all of the problems with the current system, nor do I think they want to. That's not the goal or purpose.
Eric Graham
Well-Known Member
Wait I'm not clear on something...So, you are refuting what other articles say about Genie and my personal experiences at the ever frustration over the course of an hour over obtaining just one ride at the parks over the course of a number of days (not just one day). And, then further wasting my time to address that in a survey to the company And, then Disney not saying anything about it? After, one of their execs has recorded a personal video in all of the rooms in the hotel exemplifying Disney's commitment to their customers???
nickys
Premium Member
He was referring to this website, WDWMagic. Not Disney’s website. But I don’t think he was refuting your experience though, was he?
If you don’t let Disney know of your frustrations, either by email or in a survey, how will they know how you feel? Did you ask for a refund if you only got one ride after paying for G+ for several days? I certainly hope so, but if you didn’t ask or speak to anyone then I guess you didn’t. I wouldn’t consider it a waste of time to do so.
Eric Graham
Well-Known Member
If I'm not mistaken, I made it abundantly clear that I addressed it in a survey and crickets. We're still waiting on Disney to respond well over two weeks to no avail...
Eric Graham
Well-Known Member
Actually, it's been 16 days since we did the survey and nothing. We've been to Disney a lot also. Oh well...
nickys
Premium Member
I don’t know if they respond to surveys or not. Maybe they do if you give your email address. I got fed up trying to fill my survey in when they wanted everything to add up to the last dollar so just quit out of it.