If you purchase an Individual Lightning Lane, that guarantees you a ride. If the ride is closed or has operational difficulties, you are entitled to a refund. This happened to me in late august with Guardians. By the time it was operational again, I had to leave for a dinner reservation. Explained what happened to guest services politely, and had the refund in less that 48 hours pending on my card.
But you need to ask for the refund. If you do not ask for the refund for missing the ILL for any reason, it is not an automatic refund.
Just curious, why do you keep attaching/referencing other websites and stories to these discussions? Steve and company do a great job with info, accuracy and trustworthiness of sources.
Perhaps because my wife was in tears when we tried to use Genie. Why on earth should we have to spend close to an hour pressing on a button for the archaic system to reload over and over again when it failed for us and many other people in the parks. This website doesn't seem to substantiate all of the problems with the current system...Not really a vacation....
Wait I'm not clear on something...So, you are refuting what other articles say about Genie and my personal experiences at the ever frustration over the course of an hour over obtaining just one ride at the parks over the course of a number of days (not just one day). And, then further wasting my time to address that in a survey to the company And, then Disney not saying anything about it? After, one of their execs has recorded a personal video in all of the rooms in the hotel exemplifying Disney's commitment to their customers???
He was referring to this website, WDWMagic. Not Disney’s website. But I don’t think he was refuting your experience though, was he?
If I'm not mistaken, I made it abundantly clear that I addressed it in a survey and crickets. We're still waiting on Disney to respond well over two weeks to no avail...
Actually, it's been 16 days since we did the survey and nothing. We've been to Disney a lot also. Oh well...
I don’t know if they respond to surveys or not. Maybe they do if you give your email address. I got fed up trying to fill my survey in when they wanted everything to add up to the last dollar so just quit out of it.
A refund for what? For the amount of time I had to spend (actually an hour) pressing the reload button when the site wouldn't connect. Or, having to hear about it from my spouse who again was in tears the multiple days that it had happened. She was upset for a number of days, and is still upset about it.
