We had TERRIBLE service at Citricos last month - the waitress was rude and so slow it took us more than an hour and a half to get out of there and we didn't have dessert (we were paying for babysitting so I was keeping an eye on the time and not just dawdling). The food was fantastic, though, so I didn't want to spend the entire dinner knowing I was going to have to have a "public" complaint session with management directly after eating. So I paid, reflected the service in the tip (though really I shouldn't have left any tip, she was that bad - AND she was sweaty and unclean - it was weird).
Later, when it was still bothering me and my husband mentioned some things that had happened while I was in the restroom, I did call the manager, just to let him know that we thought it was the best steak we'd ever had but the service was so unpleasant we might never go back. To my shock, he comped our meal, but even so I wouldn't have wanted to have a post-meal confrontation, even if I did think it would make the meal free.
So for me, and it sounds like for many people here, this isn't a problem of money, it's a matter of principle.
Well, AND a matter of money in some cases. I've never had a super attentive server at any of the buffets in WDW, though I love the buffets and continue to go back. In other words, I've never gotten 18% worth of service at a self-service restaurant, and that's always been fine. I tipped 10-15%. If I were running around as a server at Boatrights for 18% on those prices, I think I'd be pretty jealous of the cakewalk the servers at Chef Mickey's were getting.
Many times I've taken friends to dinner and when they insist on paying some, I'll say okay, you can leave the tip. Can't do that in WDW anymore.
This $250 dinner at Artist's Point that's been used as an example, must include wine. Who tips that much on alcohol? Not me! My husband's been in the bar business for 35 years and says most people don't. It's proportionately wrong.
Does anyone know if this gratuity is being added to the price before or after tax?
Finally, for those who say, "I always tip more than 18% so woo-hoo this is going to save me money!" I have to ask - why will you stop at 18% now? I assume that, like on a room service bill, there will be a place where you can add your additional 2% tip if you truly are always a big tipper. If that line isn't there, there's always the table so you can leave cash. Why will you suddenly be cheaper? That makes no sense!
I found this forum after I got the DDE email and wondered if I was the only one who thought this was nuts. Glad I'm not.
Later, when it was still bothering me and my husband mentioned some things that had happened while I was in the restroom, I did call the manager, just to let him know that we thought it was the best steak we'd ever had but the service was so unpleasant we might never go back. To my shock, he comped our meal, but even so I wouldn't have wanted to have a post-meal confrontation, even if I did think it would make the meal free.
So for me, and it sounds like for many people here, this isn't a problem of money, it's a matter of principle.
Well, AND a matter of money in some cases. I've never had a super attentive server at any of the buffets in WDW, though I love the buffets and continue to go back. In other words, I've never gotten 18% worth of service at a self-service restaurant, and that's always been fine. I tipped 10-15%. If I were running around as a server at Boatrights for 18% on those prices, I think I'd be pretty jealous of the cakewalk the servers at Chef Mickey's were getting.
Many times I've taken friends to dinner and when they insist on paying some, I'll say okay, you can leave the tip. Can't do that in WDW anymore.
This $250 dinner at Artist's Point that's been used as an example, must include wine. Who tips that much on alcohol? Not me! My husband's been in the bar business for 35 years and says most people don't. It's proportionately wrong.
Does anyone know if this gratuity is being added to the price before or after tax?
Finally, for those who say, "I always tip more than 18% so woo-hoo this is going to save me money!" I have to ask - why will you stop at 18% now? I assume that, like on a room service bill, there will be a place where you can add your additional 2% tip if you truly are always a big tipper. If that line isn't there, there's always the table so you can leave cash. Why will you suddenly be cheaper? That makes no sense!
I found this forum after I got the DDE email and wondered if I was the only one who thought this was nuts. Glad I'm not.