Size, scope, and speed of rollouts. And it doesn't matter how acutely-measurable it is. What matters is the impression in the minds of customers. Perception is often reality even if it's unfortunate.
We visit WDW every year and each time I'm reminded about, what appears to us, to be a cash-grab. I know prices always go up, inflation, yada yada. But the last thing Disney should want is their customers to feel unsafe or taken advantage-of. What happens over the course of our trip is repeated reinforcement that prices are going up and the experience is being degraded. It shouldn't feel like that. Two years to roll out an existing design doesn't help the situation.
If our kids were just a little older, we'd spend more time at Uni because it feels fresh and new. I have to say, we were pretty excited for New Fantasyland but it's kind of a let down. All that waiting for a meh experience. The 7DMT is another example of waiting and then being let down. It's a cute ride, but it took a long time. Look at what Uni cranked out in the same amount of time. I think it boils down to Uni is serious, they've said as much especially considering that huge land parcel down the road, and Disney is treading water. I wish it wasn't that way.
So yeah, Disney is getting their butt kicked in the minds of customers, I'm sure we're not alone, there are plenty of threads on the subject. I don't think it matters when you compare bottom line and profitability, we're talking mind-share which is more important because that's what leads to revenue in the first place.
Anyway - I'm not a hater, like I said we just bought in at VGF last year. I just wish Iger's Disney was more like the 1980's Disney that led the way. DHS is a new opportunity for them to innovate, let's hope they don't keep us waiting 4-7 years for it.
We visit WDW every year and each time I'm reminded about, what appears to us, to be a cash-grab. I know prices always go up, inflation, yada yada. But the last thing Disney should want is their customers to feel unsafe or taken advantage-of. What happens over the course of our trip is repeated reinforcement that prices are going up and the experience is being degraded. It shouldn't feel like that. Two years to roll out an existing design doesn't help the situation.
If our kids were just a little older, we'd spend more time at Uni because it feels fresh and new. I have to say, we were pretty excited for New Fantasyland but it's kind of a let down. All that waiting for a meh experience. The 7DMT is another example of waiting and then being let down. It's a cute ride, but it took a long time. Look at what Uni cranked out in the same amount of time. I think it boils down to Uni is serious, they've said as much especially considering that huge land parcel down the road, and Disney is treading water. I wish it wasn't that way.
So yeah, Disney is getting their butt kicked in the minds of customers, I'm sure we're not alone, there are plenty of threads on the subject. I don't think it matters when you compare bottom line and profitability, we're talking mind-share which is more important because that's what leads to revenue in the first place.
Anyway - I'm not a hater, like I said we just bought in at VGF last year. I just wish Iger's Disney was more like the 1980's Disney that led the way. DHS is a new opportunity for them to innovate, let's hope they don't keep us waiting 4-7 years for it.