SorcererMC
Well-Known Member
There is no public face of the company since Walt IMO. It is unusual and typically unnecessary for a CEO to interface publicly (with a handful of exceptions.)
This is an expectation that has changed over time, over what the CEO role is or isn't (for Walt Disney, no question - his name and face on the company after all). Eisner was very much the public face of TWDC. I see Iger as being calculated (and also a different personality), having learned from Eisner being the face of the company and then his exit, and not making the same mistake. (Also why he keeps saying he'll be out in 2018). I think that current circumstances are the exception - there are very few comparable cases - and addressing them in a public statement is only the beginning of what they should be doing. What may not be coming across in my posts, is that I am both concerned and fascinated about what the near future holds for WDW and the Orlando community.
He has no obligation to personally reassure the public of anything
I strongly disagree with this. If not the CEO, then who? The CEO is ultimately responsible and should be held accountable (although I think this is going to fall squarely on George Kalogridis). [Edit: re: gator attack, I'm sure that there are legal limits as to what could be acknowledged publicly]. I'll give you a recent example b/c I thought it was a smart response to a public tragedy that was all over the news - the Cincinnati Zoo gorilla incident. The zoo director held a news conference to respond to the public outcry, explaining what decisions and steps were taken and why. That is leadership for today. Maybe he shouldn't have had to, but he did it b/c the future success of the organization he leads depends on it, and it shows that he is personally invested in it and the impact it has on the local community. It's what Orlando and FL officials have done following the nightclub shooting for the same reason, and to restore a sense of safety and trust.
[Edit: 'the public' = paying customers and potential future customers. Perhaps a better word would be 'stakeholders' - investors/shareholders, employees, local businesses who depend on WDW, etc. I consider their consumers stakeholders as well.]
[Edit#2: Last December, ABC aired a 'Wonderful World of Disney' special (sponsored by Target) for Mary Poppins with Dick van hosting. I think that's a reasonable option and I would want to see more of that....but having TWDC as faceless is a bad idea IMO. ]
I've gone on and on about what I think is happening and why in my other posts in this thread, and I don't have more to add here. And I appreciate others contributing b/c another's perspective is almost always useful for what I might not have considered.
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