News Bob Iger is back! Chapek is out!!

[Sirwalterraleigh]

Fist thing I'd suggest is that an AP should have no line-skip privilege attached.

…interesting…

So get them in the park, but deter them from riding?

 

[pdude81]

Fist thing I'd suggest is that an AP should have no line-skip privilege attached.

Well that's the whole point. If they make everybody pay for the skips, then AP has to pay too. It's also why blocking AP long term makes no sense. If they don't start selling them again soon, people will have realized they can spread their money around more effectively.

 

[UNCgolf]

The skip-the-line option at Uni costs at least 4 times more than at WDW. Sometimes 8 times more.

I think that was his point, though?

Staying at a deluxe resort at Universal is such a higher value proposition than Disney that it's not even comparable. The unlimited express pass is wonderful -- even if you don't like most of Universal's attractions (like me) it's nice to be able to ride the ones you do like multiple times with no wait.

That said, despite the great value in general, I'm not in any rush to go back to Universal because I don't enjoy most of their attractions. If Universal doesn't provide an experience you want/enjoy then the value isn't going to be there no matter the price.

Regardless, I have a hard time imagining how it would even work at Disney. I don't think including it with all deluxe rooms is feasible because that's too many guests, and selling it in general would cannibalize their VIP tour sales.

 

[MrPromey]

What's even more baffling, there are people excited about Iger being back..

I know that some people are but I think most are more happy that Chapek is gone.

I'm slightly optimistic that we get a second try at a new CEO that will set the company on a better course than Chapek seemed to be heading in.

I get it - we're all parks fans and neither of these guys has been great when it comes to our favorite parks but really, the entire brand reputation of Disney across the board seemed to be heading for the drain under Chapek in shockingly short order so I'm glad he's gone and I'll tolerate Iger for a do-over at picking a replacement.

Fingers crossed he does a better job of it without the duress of a zombie apocalypse on the horizon, this time.

 

[bcoachable]

There has been an increase in frequency/intensity of complaints that are teetering on the verge of “…this is a ripoff” for several years - pre 2020 - that should be alarming.

Not just on Disney boards…if you look around…you hear it in passing conversation and it’s been coming up a lot more in media…

I’m sure it’s not high on big shot Bobby’s priority list…but the balance of parks is off and it will be disastrous if it takes a monetary hit.

The problem is he’d have to correct a lot of the blue ocean bull$&!? Things that he did and walked around arrogantly looking for praise for. He applied short term thinking to a long term business pillar. Never wise.

NPS scores - I’m telling y’all- keep watching them…
They have been steadily dropping for a year now. That score is a great indicator of:
a) what made Disney special to begin with
and
b) why people are feeling that it’s a rip off today.
You have to be “all in” on the service aspect of your company if you want us to say nice things about you to our friends back home.
Disney, You can’t have it both ways…

 

[drod1985]

NPS scores - I’m telling y’all- keep watching them…
They have been steadily dropping for a year now. That score is a great indicator of:
a) what made Disney special to begin with
and
b) why people are feeling that it’s a rip off today.
You have to be “all in” on the service aspect of your company if you want us to say nice things about you to our friends back home.
Disney, You can’t have it both ways…

Where does one find the Disney Park NPS data?

 

[MrPromey]

I’ve never seen the original. I plan to. I was hoping the new one was good.

Started watching it with my ten year old son.

Realized after 20 minutes that neither of us were still paying any attention to it so I turned it off.

It may be good but it starts out with lots and lots of talking.

Don't get me wrong, I'm not against that but it wasn't what I was expecting and at home with distractions, it didn't start out in a way that grabbed the attention of either of us.*

I'll probably give it another try at some point alone and if it seems both decent and like there is enough of the kind of stuff a kid would want to see, I'll maybe try it with him, again.

*This is why I still go to movies, btw - no pause, no rewind, no other screens competing for your attention - you can deal with a slow first act in a movie in a theater far better than at home or when that fist act is the first episode of a show.

 

[Chi84]

Started watching it with my ten year old son.

Realized after 20 minutes that neither of us were still paying any attention to it so I turned it off.

It may be good but it starts out with lots and lots of talking.

Don't get me wrong, I'm not against that but it wasn't what I was expecting and at home with distractions, it didn't start out in a way that grabbed the attention of either of us.*

I'll probably give it another try at some point alone and if it seems both decent and like there is enough of the kind of stuff a kid would want to see, I'll maybe try it with him, again.

*This is why I still go to movies, btw - no pause, no rewind, no other screens competing for your attention - you can deal with a slow first act in a movie in a theater far better than at home or when that fist act is the first episode of a show.

I watched it recently. Starts slow but there’s a lot of action in the second half.

 

[MrPromey]

I watched it recently. Starts slow but there’s a lot of action in the second half.

Just a reminder, though, this was the very first scene in Game of Thrones:



It took them years to start to deliver on the meaning of that first scene but in that first episode, this is how the whole series started.

... then followed by lots of talking immediately after that.

and no, I never watched any of that with my son.

 

[bcoachable]

Where does one find the Disney Park NPS data?

https://www.comparably.com/brands/the-walt-disney-company

This is the companies score-
As you scroll down, you will find that over a one year period, this company has dropped from a score of 47 to 40. That’s a decent fall… one, if I was a CEO, I would be concerned about. Remember that these scores are hard to turn one way or another- similar to the titanic. It takes time (and proactive planning) to move the score in a positive direction. I am no expert on them- so if anyone else has insight, I’d love to hear! Also of note- this is a company score, not a Walt Disney world score- I would LOVE to find that score somewhere!

 

[Sirwalterraleigh]

NPS scores - I’m telling y’all- keep watching them…
They have been steadily dropping for a year now. That score is a great indicator of:
a) what made Disney special to begin with
and
b) why people are feeling that it’s a rip off today.
You have to be “all in” on the service aspect of your company if you want us to say nice things about you to our friends back home.
Disney, You can’t have it both ways…

The ugly truth is that Robert is behind most of the reasons those ratings have fallen…specifically with parks.

Contrary to two Praetorian myths:
1. Customers can Figure out when they’re being lied to. It just takes awhile
2. Most customers don’t want to pay more for their Disney stuff. It’s just sycophants who equate what they spend with their status.

Bob violates both of these.

 

[OrlandoRising]

The skip-the-line option at Uni costs at least 4 times more than at WDW. Sometimes 8 times more.

These aren't exactly comparable systems when Express Pass doesn't require any reservation like FastPass or Genie+. Express and similar systems at regional parks -- Cedar Fair's Fast Lane, SeaWorld's Quick Queue -- eliminate almost any need for planning, you can ride everything you want as you come to it and you're virtually guaranteed a15-minute wait at most, more often a walk-on. A significant benefit for a significant upcharge.

 

[Sirwalterraleigh]

These aren't exactly comparable systems when Express Pass doesn't require any reservation like FastPass or Genie+. Express and similar systems at regional parks -- Cedar Fair's Fast Lane, SeaWorld's Quick Queue -- eliminate almost any need for planning, you can ride everything you want as you come to it and you're virtually guaranteed a15-minute wait at most, more often a walk-on. A significant benefit for a significant upcharge.

Genie is simply monetizing the fast pass system…which the bobs ensured when they intentionally allowed attendance to exceed comfortably operational capacity.

They planned it…they got it…but the people hate it and now he’s stuck. Didn’t calculate that one…some nonsense belief in platinum IP…which he also torpedoed in many ways

 

[fgmnt]

So, not that I’m complaining, but, Universal has been pretty busy at Universal (especially Saturday) and Sea World Friday was slow at the beginning of the day but got packed by night.). Today I’m here at DHS, and while the posted times say moderate crowds, that’s a lie. During early entry I rode Rise, Mania and Mickey. Then over the course of the first hour I rode ToT x3. I litterally walked into the library twice. This makes no sense, Disney might have finally started pushing away customers.

Interesting post to see here. Did not check today but I just got back from a trip in Orlando and I'm pretty sure Foxtrot was down all week on Tower. Wait times were constantly insane on Tower and therefore, everywhere, never saw the doors open myself, and the one ride I stomached the standby line for (around 90 minutes) Foxtrot was roped off.

That park is just a complete nightmare with half of Tower down, especially when a third of the other major attractions have a 50/50 chance of 101ing on any given day. The decision under the Iger regime to replace GMR instead of using the M&M attraction idea to expand somewhere else looks more and more insane every day.

 

[fgmnt]

I know that some people are but I think most are more happy that Chapek is gone.

I'm slightly optimistic that we get a second try at a new CEO that will set the company on a better course than Chapek seemed to be heading in.

I get it - we're all parks fans and neither of these guys has been great when it comes to our favorite parks but really, the entire brand reputation of Disney across the board seemed to be heading for the drain under Chapek in shockingly short order so I'm glad he's gone and I'll tolerate Iger for a do-over at picking a replacement.

Fingers crossed he does a better job of it without the duress of a zombie apocalypse on the horizon, this time.

What we are all going to see play out the next year is whether or not the company will recognize and respond to the are in the self-manufactured crisis they are in or if the egomaniac they put back at the helm will pretend he can right the ship before the books close in the fall. I vacillate back and forth on what the future holds whenever I think about it.

The institutional rot that took over under Iger will forever be undeniable to me, but I can't think of any other corporation its customers would ever root for to succeed like they do with this company. I am at least again interested to see where this company goes.

 

[Sirwalterraleigh]

I think that was his point, though?

Staying at a deluxe resort at Universal is such a higher value proposition than Disney that it's not even comparable. The unlimited express pass is wonderful -- even if you don't like most of Universal's attractions (like me) it's nice to be able to ride the ones you do like multiple times with no wait.

That said, despite the great value in general, I'm not in any rush to go back to Universal because I don't enjoy most of their attractions, so if it doesn't provide the experience you want then the value still isn't there.

Regardless, I have a hard time imagining how it would even work at Disney. I don't think including it with all deluxe rooms is feasible because that's too many guests, and selling it in general would cannibalize their VIP tour sales.

They will not…cannot include ride privileges with hotels…

Wanna know why?

 

[Sirwalterraleigh]

What we are all going to see play out the next year is whether or not the company will recognize and respond to the are in the self-manufactured crisis they are in or if the egomaniac they put back at the helm will pretend he can right the ship before the books close in the fall. I vacillate back and forth on what the future holds whenever I think about it.

The institutional rot that took over under Iger will forever be undeniable to me, but I can't think of any other corporation its customers would ever root for to succeed like they do with this company. I am at least again interested to see where this company goes.

We don’t know what iger’s motives are…but if they are similar to before 2020?…this will only be further damage.

 

[OrlandoRising]

The institutional rot that took over under Iger will forever be undeniable to me, but I can't think of any other corporation its customers would ever root for to succeed like they do with this company. I am at least again interested to see where this company goes.

What institutional rot? Be specific.

 

[Sirwalterraleigh]

What institutional rot? Be specific.

Which division?

 

[Disone]

They will not…cannot include ride privileges with hotels…

Wanna know why?

View attachment 684929

I don't think Disney would give ride privileges to the deluxe guests. I do think they could, if they wanted too but they don't.
Honestly asking:. Why would DVC prevent this?