Casper Gutman
Well-Known Member
The fact that "simply haven't planned" is an off-hand insult leveled at THEME PARK GUESTS and a supposedly legitimate reason why paying guests can't eat or ride what they want is such an incredibly glaring indictment of modern WDW and the degree to which fans are willing to excuse the inexcusable. Paying $120 for a one day pass to a theme park and then not being able to ride or eat where you want IS a "genuine issue."I mean, every time I’ve ever interacted with them, they’ve literally just given me a “use this pass for anything” affordance, but I also only approach them when there’s been a genuine issue, not when I simply haven’t planned.
And my point about the video phones is simply that I associate them with the high level of customer service WDW used to offer much more then I associate them with "outdated tech." It sort of seems like, in dismissing them as archaic, posters are also implicitly dismissing as archaic the level of service they offered. The video phone CMs helped get guests what they wanted. The roaming guest service CMs tell them they can't have what they want.