While a thing of the past, they were very cool to actually have someone to interact with...a face, a smile... Seemed like a great idea at the time, and in this current day of Zoom and remote work, seems like it makes sense a gain...not so much a relic as it is the way a large percentage of people currently work...
Right... you can get the exact same thing with the in person Guest Relations CMs.
Yes. You had to pay for a nail, and you got a sticker of your face put on the head of the nail. Unfortunately, the hammer ruined the sticker so it's hard to tell which nail head is yours.
Yes, it's over 100 feet tall, painted blue. You'll find it in the parking lot.
Back in the day there were WorldKey kiosks in hubs around the park...not just one Guest Services location at the front of the park... In an era before Cellphones, it was very convenient... Guests Services nowadays is always swamped and takes a lot of time out of your day waiting in line...well my experience has been that in all of the parks.
It was an amazing idea at the time.
I don't understand... what time is long gone? The time of good customer service? Because that's what the video phones really represented. If today's guests had the ability to interact, face-to-face and with no wait, with personnel who could actually get them reservations for restaurants, rides, etc... NOONE would walk away saying, "Man, I hated that, it was so old fashioned."
Have you seen the Conections Sign? What about the lighting effects in the cafe? Are they not AMAZING?
We need to realize that movies are the one thing we just can’t experience wherever, whenever. That’s why showing people the world of movies is so unique and important, it’s an experience that cannot be had anywhere else in the world.
I dunno... I think Uni did a great job with Harry Potter World. I didn't really follow the series (books or movies). But, I was pretty impressed with them pulling me into their world. Loved visiting the various shows and attractions. My kids did their best by taking me to the various locations and telling me what happened there. I doubt my kids could do that with GE.
And now there are multiple Guest Experience Team locations set up throughout the park in World Discovery, World Nature, the entrance World Showcase, and France in addition to Guest Relations locations at both entrances to the park.
Are there? are the team locations on a map or are they roving bands of Guest Service teams? Wouldn't they rather be in an office in air conditioning speaking to guests in real time on a large monitor? I feel like the World Key model would still work and seems like an idea whose time has come...
They piloted the Guest Experience Team a few years ago, and it has now rolled out to all four parks, there are tents stationed all over the parks for all your Guest Relations needs. The Guest Experience Team is the Guest Relations cast just in different costumes.
Fixed locations with Tip Boards, signage, and podiums.
And is their primary role to get guests the dining and ride reservations they really want, or is it to try to soothe them as they direct them to the very few, undesirable reservations that are available?
Their goal is to help guests with whatever needs they may have, to the best of their ability. I’m not really understanding what you’re getting at, dining reservations at WDW have been a mess for years and when planning a trip you need to secure your ADRs if you’re planning on dining at a TSR.
I mean, every time I’ve ever interacted with them, they’ve literally just given me a “use this pass for anything” affordance, but I also only approach them when there’s been a genuine issue, not when I simply haven’t planned.
I think that is the point. Perhaps the CMs are there because of this mess.
