Angry Disney Employee Fail - at Carousel of Progress

[ob1thx1138]

But there are 2 problems in this scenario. No one is saying that the Guests weren't in the wrong, they definitely were. And you are absolutely right that too many people take advantage of the lack of rule enforcement at WDW. There is such an entitlement mentality of today's world, and people only care about themselves while at the parks...which is why you see trash on the ground or have people smoking in non-designated areas, or guests who take pictures while on dark rides or insist on talking throughout an attractions.

At the same time however, the CM should not have yelled repeatedly like he did. And IMO, the behavior of the CM is far worse than the way actions of the guests who wouldn't sit down.

Agree. Bad decisions by guests and bad decision by the CM which just made the problem worse.

 

[captainkidd]

I'm surprised CMs don't go postal more often.

Hey, we'd all like to go postal every now and then. We all deal with people in our work life that aren't the most frozen cubes in the tray. But there's a fine line between doing your job right and being unprofessional. The CM was unprofessional.

I'm the farthest thing from a troublemaker and I can say proudly, I've never broken any ride procedures. However, if I was in that theater, I'd have gone looking for that CM and given him a piece of my mind.

 

[G00fyDad]

Hey, we'd all like to go postal every now and then. We all deal with people in our work life that aren't the most frozen cubes in the tray. But there's a fine line between doing your job right and being unprofessional. The CM was unprofessional.

I'm the farthest thing from a troublemaker and I can say proudly, I've never broken any ride procedures. However, if I was in that theater, I'd have gone looking for that CM and given him a piece of my mind.

Me too. I was watching the video and thinking that if I were sitting in there then I would have felt like I was getting yelled at. Regardless of his direction with the wording. :sohappy:

 

[muse1983]

The CM's reaction was horrendous and his tone was EXTREMELY unprofessional for Disney standards. The guests were obviously moronic but that's never an excuse for speaking like that, especially in WDW.

 

[RSoxNo1]

The CM's reaction was horrendous and his tone was EXTREMELY unprofessional for Disney standards. The guests were obviously moronic but that's never an excuse for speaking like that, especially in WDW.

If a guest gets injured or killed as a result of leaving the theater against the wishes of a more polite cast member we would be all over that cast member for not being more firm.

Follow the directions of people that are talking about your safety - it usually works out well.

I know it's an extreme example, but is anyone going to call out a Fireman for yelling at someone to do something in a fire if it saves their life? "Thank you for guiding me to safety, but you didn't have to yell at me."

People didn't listen to the cast member, the cast member raised their voice. The Cast member didn't swear, or say anything inappropriate - he just raised his voice.

 

[TomDisney]

This may have been mentioned before, but the video does not show the chain of events that led up to that point. This may have been going on for a while and the CM may have been very polite to start. This video may be after 10 minutes of asking people to remain seated....unfortunately, we don't know. We only see what was posted in the edited video. So there may be more to it than any of us know.

 

[muse1983]

If a guest gets injured or killed as a result of leaving the theater against the wishes of a more polite cast member we would be all over that cast member for not being more firm.

Follow the directions of people that are talking about your safety - it usually works out well.

I know it's an extreme example, but is anyone going to call out a Fireman for yelling at someone to do something in a fire if it saves their life? "Thank you for guiding me to safety, but you didn't have to yell at me."

People didn't listen to the cast member, the cast member raised their voice. The Cast member didn't swear, or say anything inappropriate - he just raised his voice.

That's still no excuse and if you notice from the video, the yelling did absolutely nothing to keep people in line. A CM should have gone into the theatre in person and solved it that way.

 

[devoy1701]

This may have been mentioned before, but the video does not show the chain of events that led up to that point. This may have been going on for a while and the CM may have been very polite to start. This video may be after 10 minutes of asking people to remain seated....unfortunately, we don't know. We only see what was posted in the edited video. So there may be more to it than any of us know.

Does it really matter what led up to it or whether the CM started off politely? If the CM wasn't able to handle it in a polite fashion then he should have called in for assistance from a Manager or from security (or both).

I understand that the video is edited, but he is still coming over the intercom and yelling at potentiall hundreds of guests repeatedly, at which point he is interrupting and yelling at everyone on the attraction, not just those in that one theater.

It still seems like he is out of line, regardless of what led him to yell and how long it took him to start yelling.

 

[Tink ッ]

This may have been mentioned before, but the video does not show the chain of events that led up to that point. This may have been going on for a while and the CM may have been very polite to start. This video may be after 10 minutes of asking people to remain seated....unfortunately, we don't know. We only see what was posted in the edited video. So there may be more to it than any of us know.

Not to mention that the video has been cut in several places, so there's no way to know how much time that passes from the first clip to the last one... Some guests just don't realize how their behavior is jeopardizing their own safety, simply because they don't understand how the ride system works.

 

[G00fyDad]

If a guest gets injured or killed as a result of leaving the theater against the wishes of a more polite cast member we would be all over that cast member for not being more firm.

Follow the directions of people that are talking about your safety - it usually works out well.

I know it's an extreme example, but is anyone going to call out a Fireman for yelling at someone to do something in a fire if it saves their life? "Thank you for guiding me to safety, but you didn't have to yell at me."

People didn't listen to the cast member, the cast member raised their voice. The Cast member didn't swear, or say anything inappropriate - he just raised his voice.

But the building was not on fire....:shrug:

No one would get hurt by leaving other than falling down on their dumb a**es. The rotating stops when the door is opened. I can't believe there is even a debate going on here about this. They were both wrong! The morons shouldn't have been up and moving about. And the other moron shouldn't have been shouting... well, like a moron, into the PA system. They were both wrong. Nuff said.

 

[captainkidd]

If a guest gets injured or killed as a result of leaving the theater against the wishes of a more polite cast member we would be all over that cast member for not being more firm.

I wouldn't be. How many times does this need to be repeated - Everybody is in agreement, the guests were being morons. No surprise there. We see it every day at Disney. That doesn't excuse the CM's yelling. As I said, had I been in that theater, I'd have gotten out and been yelling right back in that guy's face.

 

[dhoywdw20x]

my 2 cents.

1. yes, the guests should have remained seated. however, upon the exponential increase of guests leaving the theatre. the show should have been shut-down/evacuated

2. as a guest, it is very ugly when the cast member yells at a guest. a few years ago on the ppl mover, we had just left the station when the ride stopped working. they came by and said they would begin unloading ppl shortly. my mom asked is there a time frame. the cm replied angrily - we will unload you when we get to you! it was an unwarranted tons

3. i have always wondered why they dont inform ppl at the beginning of c.o.p that the theatre moves around the stage.

4. i imagine in the video that they had sat through that first scene 3-4 times already. im all for safety, but if i had watched the same scene 4x already, i might have left too.

 

[puntagordabob]

Cast member's fault. Period. This is not how you deal with a situation like this. I hope several people asked to see the manager or went to guest relations because of this.

Ahhh so the Guests who were walking around endangering themselves and being rude to their fellow Guests by their actions were the Victims here! haha NOT

I noticed more people leaving AFTER he started screaming. Probably on their way to GR.

...And If I were a CM at Guest relations I would ask "so you left the theatre before being unloaded by a CM and came here?" If the Guest said Yes I'd boot them out of the park for the day...

Cast member should have called security.

If they only would be near by to catch the offenders that would have been excellent.

Idiot Guests. Idiot Cast Member. Two wrongs don't make a right.

All the CM was did was raise their voice to show that this was serious.

C.O.P. is only good if you need a break cause its very unpredictable as it breaks down almost every time we are on it.

You must be unlucky because my experience is the opposite.

How did safety come into play here? yelliing over the PA did nothing for guest safety. The guest still exited and because of the delay even more left. Please explain how safety came first in this situation.

When the theatre rotates and you try to exit SPLAT into a wall or are crushed...

and I myself have exited this attraction during a similar situation and never encountered anyone.

So you are also inconsiderate of your fellow Guests and were snubbing the safety rules of Disney...... Just Sayin'

Not true at all. I visit the parks pretty frequently and I never see security inside the parks. At the entrance of course they are everywhere, but unless thy are under cover I don't think there are security guards roaming the parks at all. Also while we are on the security topic same is true with cameras. They are not everywhere like people think, just in the attractions basically.

They are walking around too... I assure you...

I know that they have undercovers around the gift stores to prevent shoplifting, but undercovers randomly roaming the parks I am not to sure about.

They do... not sure if they have precise areas or just randomly patrol the park.

You've got to be an absolute moron if you think that the cm's behavior was appropriate and/or acceptable. Just saying.

As others have said this video is edited and clearly does not show the timeperiod where this all started rolling....so I think you are jumping to a conclusion. With that in mind then you are namecalling in my direction because I Disagree with you.

This whole rotating theater thing is getting out of hand, and today's guests cannot grasp the safety features, but to staff the attraction heavier would cost extra $$$.

I say tear the damn thing down & put in some kind of Pixar 3D offering.

So because people are dumb we should rip it down? Wow...speechless as to how our society has slipped to this point.

If you were joking...HAHA....

If you were serious.... NEVER going to happen.

Gone into the theater and exit the morons who wouldn't listen.

As long as they were kicked out of the park with no refund that would be fine... but it still screws up the experience the rule abiding respectful Guests were trying to have before these Morons went into action.

they should have stopped the show, gone and escorted the people out. Or gone in and said "Anybody who does not wish to stay for the performance, please exit now."
.

And hence REWARDING the Morons behavior? Wrong way to handle this.

As far as I'm concerned, the guests who continued to get up and walk out, despite the NUMEROUS announcements to remain seated, should have escorted out of the park and banned.

Agree!!!

But the building was not on fire....:shrug:

No one would get hurt by leaving other than falling down on their dumb a**es. The rotating stops when the door is opened. I can't believe there is even a debate going on here about this. They were both wrong! The morons shouldn't have been up and moving about. And the other moron shouldn't have been shouting... well, like a moron, into the PA system. They were both wrong. Nuff said.

You do understand that you could literally die or be crushed trying to leave when it is motion?? It is a building so its not going to stop on a dime either if the Guest actions trigger an automatic emergency shutdown.

Also there is the aspect of this that Idiots like this go to WDW and think they can do whatever they like and to hell with the other people they affect with their Moronic behavior.

LETS CUT TO THE CHASE here.... if the Guests had behaved like adults and respected their fellow Guests, the CMs, and Disney itself....we would not be having this conversation....

 

[chrissyw14]

I think it also somewhat depends on the situation for the CM to yell,

dhoywdw20x: how your mom was yelled at because she asked a question on the Peoplemover- that shouldn't happen

but if the CM is saying the same thing over and over and no one is listening, maybe they should yell because its obviously isn't getting through to anyone that its important.

and if you experience like one frustrated/attitudey CM throughout your whole trip is it really that big of a deal? every ones human and every one has a breaking point, maybe it was a bad day along with no one listening to him

i do think that if you are doing something you have been warned about multiple times and its just common sense that it is not a good idea, and could be ruining the experience for other guests, then yeah you should be yelled at for once.

 

[captainkidd]

Ahhh so the Guests who were walking around endangering themselves and being rude to their fellow Guests by their actions were the Victims here! haha NOT



...And If I were a CM at Guest relations I would ask "so you left the theatre before being unloaded by a CM and came here?" If the Guest said Yes I'd boot them out of the park for the day...



If they only would be near by to catch the offenders that would have been excellent.



All the CM was did was raise their voice to show that this was serious.



You must be unlucky because my experience is the opposite.



When the theatre rotates and you try to exit SPLAT into a wall or are crushed...



So you are also inconsiderate of your fellow Guests and were snubbing the safety rules of Disney...... Just Sayin'



They are walking around too... I assure you...



They do... not sure if they have precise areas or just randomly patrol the park.



As others have said this video is edited and clearly does not show the timeperiod where this all started rolling....so I think you are jumping to a conclusion. With that in mind then you are namecalling in my direction because I Disagree with you.



So because people are dumb we should rip it down? Wow...speechless as to how our society has slipped to this point.

If you were joking...HAHA....

If you were serious.... NEVER going to happen.



As long as they were kicked out of the park with no refund that would be fine... but it still screws up the experience the rule abiding respectful Guests were trying to have before these Morons went into action.



And hence REWARDING the Morons behavior? Wrong way to handle this.



Agree!!!



You do understand that you could literally die or be crushed trying to leave when it is motion?? It is a building so its not going to stop on a dime either if the Guest actions trigger an automatic emergency shutdown.

Also there is the aspect of this that Idiots like this go to WDW and think they can do whatever they like and to hell with the other people they affect with their Moronic behavior.

LETS CUT TO THE CHASE here.... if the Guests had behaved like adults and respected their fellow Guests, the CMs, and Disney itself....we would not be having this conversation....

That's all well in good.

CM was still out of line.

 

[doppelv]

After viewing the video, I have to say that I believe the cast member is completely in the right on this one. Regardless of the degree of danger moving during the theater presentation poses, there is still a chance. As such, the cast member has the right to use any means necessary to ensure the safety of guests aboard the attraction.

I've seen many posts here regarding the procedures and what the cast members should have done, and I really don't think they are valid. The attraction has standard operating procedures that must be followed for many safety and legal reasons. Some procedures may seem asinine, but they are very deliberately and thoughtfully designed to minimize the chances of injury.

When it comes to safety, guests absolutely are obligated to follow the directions of the operating cast member. If a guest does not follow established safety instructions, to my mind, they should not be allowed to continue their day at the park. In this video I certainly saw complete and udder disregard for the rules by many individuals. Regardless of how they felt about the cast members tone, or their unfortunate circumstances, they must remain seated, NO EXCEPTIONS.

As a former attractions cast member, I've seen what can happen if guests disregard safety instructions. As much as I always strove to provide the highest quality guest experience, I also understood that guest safety came first. In this case, the guests were wrong, the cast members were right.

 

[unkadug]

That's all well in good.

CM was still out of line.

In your opinion...not in mine.

 

[menamechris]

Obviously, there is a difference of opinion in how the CM handled this - and how it should be handled in the future. Many apparently find this to be perfectly acceptable for a cast member to handle a situation in this manner. Many others find it unprofessional and counterproductive. I guess this is another example of how Disney can't win. Something tells me that many who are applauding the cast members actions and tone would be the first to be on here ranting if they were held hostage on an attraction - or if an attraction was ruined by a constant "Sit Down" announcement throughout the attraction. Who wouldn't honestly be upset if they were involved in this situation?

 

[LSonDubz]

i actually dont mind the cm yelling being annoyed. when in situations like this i tend to get very annoyed by ignorance so i can sympathize with him. whether he is supposed to act "magical" or not, he's a human and i agree with him.

 

[G00fyDad]

i actually dont mind the cm yelling being annoyed. when in situations like this i tend to get very annoyed by ignorance so i can sympathize with him. whether he is supposed to act "magical" or not, he's a human and i agree with him.

Okay. So you like getting yelled at. A personal preference. An odd one for sure, but it's what you like.