They love creating unrealistic expectations. I was speaking with my father yesterday and he mentioned that commercial and said, "when the hell does a princess character ever hang out in the lobby and does Disney really think people believe that". He also mentioned how they used the GF lobby as if every Disney resort looks like that.
My favorite is still the "More Magical" commercial. The family is checking in. They are wearing magic bands so obviously they were sent to them, yet they have made no FP+ selections or especially highly sought after ADR's such as CRT, yet the CM gets them a reservation right away. And the moms request to "take a break by the pool" is hilarious. As if you need a reservation to do that. I cant find it on youtube, so here is a link:
https://ispot.tv/a/AYKD for anybody that wants to watch it and have a good laugh at the unrealistic expectations they set.