Well, that might be because Disney is a business, is now, always has been. Walt operated it with different style and with a feeling of personal interest, because, well, because it was his personal interest. That ended in 1966, almost 50 years ago. Since then it has been run differently by different people, but, it has always been a business. Walt needed it to make enough money to finance his dreams and exercise his genius level creativity and insight. It is now done to create a profit for the stockholders, different reasons, but, that doesn't alter its overall mission, just its motivation.
Disney was and to a large extent, still is, a unique type of business built on dreams and warm fuzzies that it gives it's customers. That doesn't stop it from being a business and all the denial in the world will not change that. In my opinion, anyone that denies that either has their heads buried in the sand or deep down do not want to see the place continue. Without the "business" motivation, at this point, it would soon be just a part of history. One can roll their eyes until they fall out of their heads, it still is what it is and what it always has been. Just as soon as they stop charging extortion level prices and let us all in for free, let me know, and I will admit that it no longer is a business. Of course, the side effect of that is that it just plain will be no longer.