And this.I get what you’re saying. The self-selection bias is more than just capturing those who seek out the chance to fill out a survey or send them comments (vs random sampling within the TP “audience”), and thus are more likely to feel strongly one way or the other.
I think it’s also an issue of what group you’re potentially drawing from to begin with. I’d assume that those who would heavily research their theme park trip (buy a guide, use their site — maybe frequently, etc.) AND bother to fill out a survey would be different than the “average” guest in multiple ways. Too much so to drawn any really strong conclusions.
But perhaps close is enough in horseshoes and theme park discussions — not the biggest stakes for us here!
My point is that what TP does is totally fine for their purpose - to make money selling books/app subscriptions - because they are providing estimates, not guarantees. And, of course, the near real time data available from multiple sources to everyone while in a park is of greater value in real time.
If TDO or other WDW management units use the TP data for decision making, then that's a problem.