They never told us why we kept getting delayed. They only info the gave was over the app and that was updated flight times. We didn't even know they'd changed gates until I looked at my phone. Nobody announced anything at the gate. There was a lot of poor (none, really) communication last night.
When we got the the CS desk, she never told us what the problem was. She never said it was our weather, weather at another hub or what. Lots of people were very angry and I felt badly for the CS agents. They don't create this mess. I guess people haven't heard the saying that you catch more flies with honey than you do with vinegar. I'm not going to lie, the agent we were working with really didn't care, it was a lot of "uh, huh", "yes", "Mm hmm" while not really engaged. She was just waiting for us to stop talking. She wasn't going to give us anything, but my husband really pushed the fact that they messed with our return flight and that we paid more money to fix an issue they created. She tapped some keys and nodded her head. She gave us what we paid minus the $76 pp exit row cost. She also told us that they could get our suitcase for us, we just needed to go to to Luggage Claim office. That was the first thing we asked about. Well, after waiting 45 minutes in line, the agent there said she was wrong and that our suitcase was going to Chicago.
He did flag our suitcase for us and it should be coming back today or tomorrow. He said they might courier it to our home or we might have to pick it up. I am hoping they will deliver it, but I have the feeling since we backed out, we'll have to pick it up. Honestly, I am hoping it doesn't get lost. (Personally, from a safety point of view, I was surprised they let a bag without its owner go on a flight. I am pretty sure terrorists have done this with a bomb in the suitcase.)
My husband said he felt badly for this guy. He was trying his best to help people, but he kept getting phone calls from other employees inquiring about luggage and he kept calling other agents to come down and help him. They are so stretched so thin and it shows. I don't think it's right to expect front facing employees to bear the brunt of operational decisions made by someone who never sees the consequences of their decisions.
And because we would have landed after midnight, the rental car company would have considered us a no show and charged us. Then we would have had to pay for another rental. My husband was shocked about that. People are on delayed flights all the time.