I think many people have walked away (or claimed to) but they've had people basically ready and willing to fill that void so I don't think it's hit them too hard yet. I do see little things that make me think they've been hit a tiny tiny bit, but not to the point most want to see.Agree completely. We are paying Waldorf Astoria rates (sometimes more for the hotels...oddly), so expecting WA service isn't exactly out of bounds for an expected service level. For some reason, people tend to accept Holiday Inn quality, simply because its wrapped in Disney and built for families.
Being picky should be accepted. I don't go to Six Flags and pick on the theming, ride down time, lights being out and quality issues, simply because I can get the whole family season passes for the same price as two one tickets for WDW parks. There is a cost to quality ration that is quickly spinning out of whack at WDW and its finding itself fighting Universal Studios where that equation is currently going in a steady march the other way. At some point, the cost to quality ration is going to force people to re-evaluate trips.
I don't think we are there yet, but TDO seems completely invested in finding the point where people start walking away...
I think they're teetering right now and I'm not even sure if they realize it.
It may sound silly but having followed some vloggers/bloggers and reading various trip reports here and elsewhere over the years and my own experience just talking to people, there's a lot more "griping" so to speak about the prices (and most try to awkwardly laugh it off and say "well it's Disney"; no, stop making excuses for them). Could you imagine the day where it's $10 for a soda? Personally I'm really shocked people are willingly paying $25 for parking (I know if you don't have a pass that includes parking you *have* to pay to park but people could start complaining about it in droves).
Imagine if Twitter got together for the day to bombard Disney about something. They'd listen. But too many vloggers and lifestylers want to keep their night job and I get it. I appreciate the coverage. But instead of getting a cupcake trending, how about getting poor service trending?