It's more difficult because stores tend to just give into pressure for fear of losing customers. I hold that they are that way because management is afraid to say no. The only thing that would happen if they refused is that the word would get out that the store in question would not be a good place to try a con. That is what happens when they ethically give in to entitled people. All that does is increase the cost of business and you don't gain or lose any customers that you really want. Do they really want to encourage people to cheat when it results in higher prices for honest people.
It's sort of like how Disney did, and probably still do, ignore people that cut in line. All that ever did was anger the people that were cut in front of making them wonder if that is a place they want to be instead of making the person that cut angry. It just doesn't make any sense. The numbers don't work out. But, all it takes is loud talk to get their own way. I suspect as a child they were taught that if you scream long enough and loud enough you will get what you want. The true meaning of arrested development.
Unfortunately, these entitled customers don't restrict their commentary to the store employees, so it can actually cost us business. They'll scream to anyone and everyone, and they will make stuff up to try to pressure the business into complying. If this woman wants to, she can go around telling everyone we threw kleenex at her...it's her word against ours. We know we didn't do that, but only the customers who witnessed the interaction know that. So she can cause some serious problems for us in the hopes that we'll give in so that she'll call off the dogs. She could call the media if she wanted to...I don't know that we would be allowed to use the video footage to prove it was slander. It's easier for the head office to just call and tell us we have to give her what she wants so she DOESN'T lose us business.
And as for kids learning if they scream enough, they get their way...if I had a nickel! There were 2 kids with their parents and the older kid had the younger kid with his arm around his neck and was dragging him backwards, dangerously close to clothing racks on one side and home decor, some of it glass, on the other. The parents were less than 5 feet away, looking at the kids, and didn't say a word. So I told the kids this wasn't a playground and it wasn't safe to be wrestling in the store. The little one started crying and the parents looked at me like I was horrible and left the store. I got in trouble with my boss because it lost us business. I was like, if telling kids "no" loses us business, better that than that they knock over a display and get seriously injured and get sued by the parents because it was unsafe. And I had a woman in the store with a baby...like....around a year old. But she was in the store for hours, and the baby kept crying and she was just ignoring the kid. Finally she comes up to me and asks me where the candy is. I point it out to her, she grabs a lollypop, and says "I pay later??" And I said no, she would have to pay right away, BUT that we don't allow consumption of food or drink in the store. The baby can not have the sucker while you are shopping. So what does she do? She gives it to her baby still in the wrapper. Which, seriously, not only is that a huge choking hazard for a child that little, but she also did not PAY for it before giving it to her, and I certainly couldn't have sold it anymore if she decided to put it back once she was done shopping. Fortunately I had a paper with the barcode for those suckers at the cash register, so when she came up to the register and her baby still had the sucker in her hand and was gumming away at it, I scanned/charged her for it even though she didn't put it up with the rest of her purchases. She did eventually remember to tell me her kid had the lolly, but it made me mad that she gave it to the kid AFTER I told her her kid couldn't have it and that she'd have to pay for it before giving it to her kid.
I also had a kid about 4 who grabbed some candy and when mom said no, he put it in his mouth so mom would HAVE to buy it. Had one of MY kids tried that, I would have asked the cashier to ring it up and throw it in the trash where my kid could see and then we'd be out of the store and my kid wouldn't be getting any treats for a while. You don't reward bad behavior. But mom paid for it because she had to, and then let him keep it. I was like...yeah, that's WHY the kid does that. If you give it to him, he's going to do that every time you're in a store. Congratulations....you just taught your kid that if he puts it in his mouth, you'll buy it for him. If you take it away, pay for it, and throw it in the garbage, they learn that that kind of manipulation doesn't work.
The things I see, man....