WDW is canceling Jan. 31st reservations at CRT to hold event for more $

[Grimley1968]

And you know, 10 years ago, I would have been right there with you spewing pixie dust and sure that Disney would NEVER do that. But this kind of crap has become so commonplace that I don't know what to think anymore.

I'm in the same position. I used to think Disney could do no wrong. But this instance, plus many other recent specific and general instances have made me cynical. I hate that, but I can't help feel that way lately, as much as I want Disney to turn it all around.

 

[Katie G]

I can see how that maybe was misconstrued. Let me revise for clarification: People who go public with their problems usually have the biggest issues to gripe about i.e. something bad truly happened to them. (or sometimes they are just big whiners). In this case, I understand how the issue upset the Guest given the amount of planning required and all.

 

[flynnibus]

HAHAHAH I would be the worst person ever to deal with people. In high school I worked retail and got more than 1 reprimand for not being sensitive enough to customer issues. Disney would never let me near a guest services position.

But Disney does entrust you with work... right?

 

[rob0519]

I'm aware no one like to hear "I have my sources" but this is the case where sharing the proof isn't an option.

The point I was trying to make, was that we heard 1 persons account who had a lot to lose from a cancelled reservation because of BBB reservation. But even that was taken care of. The people who go public with their problems usually are the worst of the problems (or sometime just the biggest complainers). The fact that these 30 other reservations aren't being talked about on social media means that it wasn't as bad as that 1 person.

Your last sentence is incredibly naive. Not everyone who goes to Disney World is member of this forum. Not everyone who goes to Disney World posts everything about their lives on some social media outlet. Just because those other 30 people haven't gone public doesn't mean it's not that bad. It could be infuriating to all of them and we just don't know it.

 

[COProgressFan]

Confused how you think I was blaming the customer.

Just pointing out that 1 person took to social media and that 1 person got their issue resolved. No other people have posted an account of the issue as far as we know. So likely means no one else had such a big issue with the recovery Disney offered. At no point have I placed blame on anyone - though OBVIOUSLY Disney screwed up and is fixing it.

Smart business leaders remember that for every one person who complains, there are (insert number here) people who don't bother to.

Last year my group and a significant amount of other guests had a horrible bus experience. I complained both in person and wrote a letter after our trip. I doubt that most of the other people did, though. That doesn't mean they weren't equally frustrated/aggravated/annoyed about the situation as I was.

It's a lot harder to regain customers once you've lost them. It's a lot harder to build your reputation back up after you've knocked it down.

 

[Brad Bishop]

It's a lot harder to regain customers once you've lost them. It's a lot harder to build your reputation back up after you've knocked it down.

You basically have to spend a lot of time and money telling customers, who used to be loyal, "We don't suck any longer like the way you remember..."

It's a lot easier to sell the customer a good product/service at a fair price and take care of them if there's a problem - long term, that is.

Short term you can push that customer aside and take more money from the next and if there's a long enough line you can do that for a while before it catches up to you.

 

[Jimmy Thick]

Just a heads up.

I was one of the parties who got cancelled and all it took was a phone call to get another ADR the next day. I didn't yell, I didn't scream, Disney took care of me.

Jimmy Thick- A party of 8 no less..........

 

[danlb_2000]

I'm aware no one like to hear "I have my sources" but this is the case where sharing the proof isn't an option.

The point I was trying to make, was that we heard 1 persons account who had a lot to lose from a cancelled reservation because of BBB reservation. But even that was taken care of. The people who go public with their problems usually are the worst of the problems (or sometime just the biggest complainers). The fact that these 30 other reservations aren't being talked about on social media means that it wasn't as bad as that 1 person.

Or they are just people who don't get involved in social media.

 

[danlb_2000]

Just a heads up.

I was one of the parties who got cancelled and all it took was a phone call to get another ADR the next day. I didn't yell, I didn't scream, Disney took care of me.

Jimmy Thick- A party of 8 no less..........

So we still only have one credible report of someone who had their ADR canceled.

 

[Bandini]

Just a heads up.

I was one of the parties who got cancelled and all it took was a phone call to get another ADR the next day. I didn't yell, I didn't scream, Disney took care of me.

Jimmy Thick- A party of 8 no less..........

So your ADR for the next night was at CRT? If so, that's great. However, what if the 31st was your only day in MK?

 

[bhg469]

Well at least good high end food will be served inside MK for the first time in over a decade.

 

[disneyflush]

Just a heads up.

I was one of the parties who got cancelled and all it took was a phone call to get another ADR the next day. I didn't yell, I didn't scream, Disney took care of me.

Jimmy Thick- A party of 8 no less..........

How were you notified it was getting cancelled?

 

[larryz]

How, you ask?

How about a swingers event at the Cinderella suite?
100k per couple for 4 hours.
Low labor, material, and overhead.

Will there be video?

 

[larryz]

Interesting point.

Seeing that a reservation has been made (a promise of service) and money has been exchanged (payment for service), it looks like a contract exists.

Wonder what UCC law has to say in such circumstance?

The fine print in every Disney contract: "Offer subject to change and/or cancellation without notice."

 

[larryz]

You can stare and scream at spilled milk, or you can just clean it up.

And when the waiter spills the milk in your lap, wouldn't you expect some compensation to help make it right? Or at least an offer to provide clean, dry clothing and to clean your soiled garments?

 

[larryz]

It's easy to blame things on the nameless, faceless "Disney" and ignore the fact that the people who work there are actually human beings. What I suspect happened is this:

The folks at the Disney Event Group sold a premium event at 9:00 PM. Being well after the park is scheduled to close and not a normal time where your first thought would be that people are eating dinner, they never put 2 and 2 together. The Disney Event people are not the same as the Food and Beverage people, meaning there's no one person who said "haha I'm going to screw the plebes." Two different groups stepped on each other's toes and created a scheduling conflict.

I'm not saying it's okay, but I think it's probably a case of different departments working in silos with poor communication rather than deliberate disregard for the "regular" guests.

This is why reputable theme parks have managers who encourage cross-division communication and information sharing.

 

[danlb_2000]

So your ADR for the next night was at CRT? If so, that's great. However, what if the 31st was your only day in MK?

Since he is an executive at Universal Creative I assume he pulled some strings over at Disney to get good compensation.

 

[Nubs70]

Just a heads up.

I was one of the parties who got cancelled and all it took was a phone call to get another ADR the next day. I didn't yell, I didn't scream, Disney took care of me.

Jimmy Thick- A party of 8 no less..........

Aren't you the guy who broke some persons nose? Your reputation precedes you

 

[wm49rs]

Just a heads up.

I was one of the parties who got cancelled and all it took was a phone call to get another ADR the next day. I didn't yell, I didn't scream, Disney took care of me.

Jimmy Thick- A party of 8 no less..........

But of course you were....full of complete and utter b#ll#cks.

Jimmy Thick-Never underestimate the potential to be thick.

 

[NearTheEars]

So we still only have one credible report of someone who had their ADR canceled.

Zing!