WDW is canceling Jan. 31st reservations at CRT to hold event for more $

[Nubs70]

Will there be video?

Sure.

Kind of like a Disney live action remake of "Eyes Wide Shut" with a magical twist, complete with Casey's pianist tickling the ivories.

Along with the 4k extended edition, each purchase includes 1 set king size Mickey 's Magical Rubber Sheets™ and other assorted condiments.

 

[SorcererMC]

The assumption here and in other posts is that a mistake was made. Why?

Because it is logically fallacious, ie jumping to conclusions in the absence of information, to imply or declare that Disney was willfully negligent on the grounds that the scenario you've described -while plausible and perhaps probable- is the ONLY scenario.

 

[contrariwise]

Because it is logically fallacious, ie jumping to conclusions in the absence of information, to imply or declare that Disney was willfully negligent on the grounds that the scenario you've described -while plausible and perhaps probable- is the ONLY scenario.

Oh, I don't think it's the only possibility. My point was in response to the fact that people keep saying, Guys, it was a mistake and Disney is trying to fix it. Or, the mark of a good company is not whether they make mistakes, but how they fix them.

My point was -- how do we know it was a mistake? And I think the answer is -- we don't. The "mistake" comments are as unsubstantiated as my scenario. It could be either. And my further point was, the Disney of old was the kind of company that I wouldn't think would willfully put all this in motion. But more and more, Disney's moves are making me think it is entirely possible. And that makes me sad.

 

[DABIGCHEEZ]

And who says these money grabs do not effect regular guests. I was personally effected by one of these years ago..

 

[drizgirl]

Will there be video?

Maybe a pay per view?

 

[TeriofTerror]

Why is it that sometimes people who defend Disney choose to grossly exaggerate a situation?
I didn't see anyone on this thread claim that a vacation was "ruined" except for @21stamps. I see people expressing disappointment, but that's about all.

No one's vacation is ruined by missing this restaurant; I promise. If anything, it's been enhanced.
Seriously, though, Disney has some legitimately good restaurants. They even have some palatable character meals. I would not count this among them.
If eating in the castle is truly important to you*, call/write Disney and guilt them into squeezing you in for breakfast, then pick a higher caliber spot for dinner. You'll be so much better off, I promise.
*By "you", I mean the plural, generic "you" and not the poster with whom I am agreeing.
Edit: I'm not defending Disney here, BTW. It was a garbage thing to do. But it could still be a lucky escape for people planning on dining there!

 

[DABIGCHEEZ]

So to summarize, WDW has over promised and under delivered.

I think WDW executives may be dyslexic?

They have been afflicted for years now.

 

[JWG]

Well at least good high end food will be served inside MK for the first time in over a decade.

Hey-o!!!

 

[danlb_2000]

CRT cancelation deniers. That's a new one.

 

[21stamps]

Gosh you're smart. What do you do for a living?

...So the ONE report said that Disney offered alternative same day times, correct?
Alt same day times didn't work for that specific person so a different day was secured. ...

Maybe from there? Because it's the logical direction to go based on what was shared.

 

[SugarMagnolia75]

Or probably something in the middle..

left hand says "we're going to hold a special event in CRT"
right hand says "you can't do that, its booked solid for eternity"
left hand says "ok, we'll do it after hours"
right hand says "ok, that works"

months go by.. details worked out.. event is announced.. then later worker bees realize they need setup time to make the event happen.. no one thought to communicate that as part of the 'requirements' when initially scheduling things.. then Disney has painted themselves in a corner, and must kick customers out to make room for oversight.

Since the special event wasn't even announced until January 4th, it seems like it would have been much easier to reschedule it. Then no one would even know.

I skimmed through the 14 pages of commentary and it seems there is only one Guest account of this issue. Seems everyone is getting very bent out of shape about 1 persons account, who did get their reservation & BBB resolved to her satisfaction.

First, Disney offered all Guests impacted to move their reservation to a different date, time or restaurant. IN ADDITION, they were provided with an option to account for their inconvenience. While I don't know all the options, I do know that typical options include a discount, or FP. If the initial offering is not accepted by the Guest, the call gets pushed to a special Guest Services team which sounds like what happened with the 1 guest account everyone continues to reference.

I agree that it would stink to be in the shoes of the Guests who get moved if nothing could be done about your plans. But that isn't the case and it wasn't the case for the Guests that got moved. Many were rebooked at CRT and still got to have that special meal they planned. Moving a reservation due to an event isn't new for Disney or any other restaurant anywhere. Venues get booked, sometimes close in. Sometimes the small details get missed and a couple people don't get their EXACT plan, but I have a hard time believing that anyone, let alone the Disney CM that called to let you know, is unsympathetic to your problem.

The guest had to escalate his call to a supervisor in order to get something that worked for him. How many other guests really believed that the restaurant had operational issues and took whatever was offered. The fact that Disney lied about why the ADRs were being cancelled is part of what makes this such low thing to do, especially for a company that built its reputation on customer service.

I can see how that maybe was misconstrued. Let me revise for clarification: People who go public with their problems usually have the biggest issues to gripe about i.e. something bad truly happened to them. (or sometimes they are just big whiners). In this case, I understand how the issue upset the Guest given the amount of planning required and all.

Or they aren't Disney fanatics who go so often that they participate in Disney discussion boards.

4,493-

Is it healthy to stop in a thread, check a poster's profile, and then post something that holds absolutely 0 value or relevance to the topic at hand? Kinda creepy, bud.

You do know that your post count is right there on every post you make, right? I mean no stalking is even needed.

 

[21stamps]

Since the special event wasn't even announced until January 4th, it seems like it would have been much easier to reschedule it. Then no one would even know.



The guest had to escalate his call to a supervisor in order to get something that worked for him. How many other guests really believed that the restaurant had operational issues and took whatever was offered. The fact that Disney lied about why the ADRs were being cancelled is part of what makes this such low thing to do, especially for a company that built its reputation on customer service.



Or they aren't Disney fanatics who go so often that they participate in Disney discussion boards.



You do know that your post count is right there on every post you make, right? I mean no stalking is even needed.

Where did they lie? I missed that part.
Oh, and the "escalated call". Was the original phone call maker offering to have someone else call him back..which they did, and resolved the problem.

Criticize away. But really people, stick to the truth or at least the truth as best as we know it. Which isn't much..only one person's account. None of us know who or how many were actually inconvenienced, or if anyone actually was forced to outright cancel. There is nothing in that 1 post that leads anyone to believe that is the case.
If that guy only knew what he started..lol.

 

[asianway]

Since the special event wasn't even announced until January 4th, it seems like it would have been much easier to reschedule it. Then no one would even know.



The guest had to escalate his call to a supervisor in order to get something that worked for him. How many other guests really believed that the restaurant had operational issues and took whatever was offered. The fact that Disney lied about why the ADRs were being cancelled is part of what makes this such low thing to do, especially for a company that built its reputation on customer service.



Or they aren't Disney fanatics who go so often that they participate in Disney discussion boards.



You do know that your post count is right there on every post you make, right? I mean no stalking is even needed.

Couldn't they have just pushed dinner back to 10 and come up with some nonsense filler for the event guests to pass time?

 

[Grimley1968]

Couldn't they have just pushed dinner back to 10 and come up with some nonsense filler for the event guests to pass time?

Nah. That would be too gracious to existing guests and would require a little extra work for Disney to get their cash grab.

 

[contrariwise]

...So the ONE report said that Disney offered alternative same day times, correct?
Alt same day times didn't work for that specific person so a different day was secured. ...

Maybe from there? Because it's the logical direction to go based on what was shared.

I don't think that's responsive to my question, but I'll respond to your "answer" anyway.

What percentage of Disney guests do you think are members here? Or on any other Disney message board for that matter. What percentage of Disney guests do you think even know that such message boards exist?

So if 30 people were affected, I don't think it's probative - WHATSOEVER - that only one person out of those 30 have been heard from on Disney message boards. Before and immediately after my first trip, I had no idea such boards existed. I found them sometime after. Of all of my friends IRL who have frequented Disney World, not one of them has ever joined such a message board. Not one. And some of them call themselves Disney-philes. The fact that we have one report proves exactly nothing about the feelings of the other people involved.

But it really doesn't matter. Disney dropped the ball here in the ever-escalating quest for the ultimate cash grab. If someone managed to not be thrown by it, it doesn't mean Disney didn't drop the ball. If someone runs into your car, and it doesn't ruin your day, it doesn't mean they're not at fault. It's another black mark on Disney's report card, IMO, and it's indicative of how the place is being run these days.

I am glad the dude who posted about this found a reasonable resolution. I am glad you're happy with the product Disney is currently hawking. You don't get to decide that the rest of us are crazy if we're not happy.

 

[SorcererMC]

Couldn't they have just pushed dinner back to 10 and come up with some nonsense filler for the event guests to pass time?

That is the obvious solution. An entirely made-up reason why they might be reluctant to do that - Initially, this series was an exclusive event for Golden Oak residents when it debuted at Markham's in 2014. Presumably it is still meant for them (given the short ticketing window for Jan 31 date), although not exclusively (given DPB announcement).

Sorry @AJH219, If you've seen my other posts, you know I've been sticking to what I think is reasonable...but now I feel like

.

 

[21stamps]

I don't think that's responsive to my question, but I'll respond to your "answer" anyway.

What percentage of Disney guests do you think are members here? Or on any other Disney message board for that matter. What percentage of Disney guests do you think even know that such message boards exist?

So if 30 people were affected, I don't think it's probative - WHATSOEVER - that only one person out of those 30 have been heard from on Disney message boards. Before and immediately after my first trip, I had no idea such boards existed. I found them sometime after. Of all of my friends IRL who have frequented Disney World, not one of them has ever joined such a message board. Not one. And some of them call themselves Disney-philes. The fact that we have one report proves exactly nothing about the feelings of the other people involved.

But it really doesn't matter. Disney dropped the ball here in the ever-escalating quest for the ultimate cash grab. If someone managed to not be thrown by it, it doesn't mean Disney didn't drop the ball. If someone runs into your car, and it doesn't ruin your day, it doesn't mean they're not at fault. It's another black mark on Disney's report card, IMO, and it's indicative of how the place is being run these days.

I am glad the dude who posted about this found a reasonable resolution. I am glad you're happy with the product Disney is currently hawking. You don't get to decide that the rest of us are crazy if we're not happy.

lol I just noticed that you edited. I answered your original question. The one that you typed the first time, before you changed it.

You don't have to be crazy if you're not happy. But you're making a Mountain out of what? Something that may or may not exist?
(Rhetorical questions).

I'm still waiting to hear where Disney "lied" to their guests. Where did that one come from?

 

[SugarMagnolia75]

Where did they lie? I missed that part.
Oh, and the "escalated call". Was the original phone call maker offering to have someone else call him back..which they did, and resolved the problem.

Criticize away. But really people, stick to the truth or at least the truth as best as we know it. Which isn't much..only one person's account. None of us know who or how many were actually inconvenienced, or if anyone actually was forced to outright cancel. There is nothing in that 1 post that leads anyone to believe that is the case.
If that guy only knew what he started..lol.

When I hear the term "operational issues," it implies that something in the kitchen or facility needed to be fixed unexpectedly and we had no choice but to close the restaurant. To me, it does not mean we planned a more expensive and now you need to re-arrange the plans we encouraged you to make almost six months ago.

If this CM's job is to call people about cancelling and rescheduling ADRs than they should be empowered to fix the problem and it really shouldn't involve having to wait almost 48 hours for a manager to call you back.

 

[21stamps]

That is the obvious solution. An entirely made-up reason why they might be reluctant to do that - Initially, this series was an exclusive event for Golden Oak residents when it debuted at Markham's in 2014. Presumably it is still meant for them (given the short ticketing window for Jan 31 date), although not exclusively (given DPB announcement).

Sorry @AJH219, If you've seen my other posts, you know I've been sticking to what I think is reasonable...but now I feel like
View attachment 185213.

Can I just like your post for the photo..but not the text? Lol

 

[Laketravis]

She's baaaaaaaaaaaaaaaaaack.