I'm afraid if a manager "pranced" up to me to give me the devil she/he would have to wait until I've finished laughing to do it.
Ahhhhh.........
Just playing devils advocate a little, but if they did spend twice as long to clean the rooms it would mean rooms being ready later in the day, maybe past the checkin time. People get incredibly irritated if their room isn't ready on time. I'm not saying that they should leave rooms dirty, but there needs to be a little more organized of a system than just take as long as needed. We are talking about 750+ rooms minimum at the deluxe resorts which isn't really comparable to a small b&b with a handful of rooms (except in price
). 
Just playing devils advocate a little, but if they did spend twice as long to clean the rooms it would mean rooms being ready later in the day, maybe past the checkin time. People get incredibly irritated if their room isn't ready on time. I'm not saying that they should leave rooms dirty, but there needs to be a little more organized of a system than just take as long as needed. We are talking about 750+ rooms minimum at the deluxe resorts which isn't really comparable to a small b&b with a handful of rooms (except in price
I do think you need some sort of system to ensure that rooms are all cleaned properly AND on time. A generic platform of a flat 30 mins per room seems impracticle to me. A lot of the issue comes down to the system in place being too rigid. They need to empower employees (even at lower levels) to have the ability to override the system when common sense and logic dictates it. I assume that the majority of rooms probably can be cleaned in a set period of time. I'm no expert on room cleaning, so I can't say if 30 minutes is reasonable or not but you need to come up with a good average and start there. Then build in some time for the unexpected. That extra cushion is key to the whole system working. If you staff your housekeepers properly you should be able to get your expected results close to 100% of the time. With the hotels operating at 90%+ full they don't have a lot of room for error.
Well that's the real problem then.
This is sorta what I was getting at with the hotel rooms. If the housekeepers spent too much time we'd hear massive complaining about late rooms. I do think it's a mix though. A lot of the things you are saying are true, but there is also blame to be placed on Disney. Prices keep going up and they are cutting expenses which leads to even less service. People have very high expectations going in, but the price dictates that to a large extent.
The current problems, and issues, affecting customer dissatisfaction stem from poor Management decisions.
That's a valid point, but I think it's all cyclical. In most businesses there are always going to be some periods of cost cutting and if there is a point where guest satisfaction is declining then resources are allocated to fix problems. The timing of this round of cost cutting is puzzling since the domestic P&R business is booming. It usually coincides with a downturn in business, but I guess the stuff in China is impacting things.
I'm becoming convinced that the top Management (The Igerites) aren't interested in running amusement parks as much as they are making movies and overseeing sports venues.
You hit the nail on the head here. Disney certainly does play the biggest part in it all, but the once in a lifetime tourist are almost exclusively a WDW thing. If it wasn't for them, I think that TDO would be run almost identically to TDA. While the price hikes and expense cutting is also happening at TDA, many of DLR's flaws as a product are less glaring because of the more relaxed nature of its more frequent attendees. This can also be very dangerous, however, since it creates a more casual audience that can sometimes take what makes the parks great for granted. I think this is why some DLR frequentees seem to have a more positive reaction to DL's SWL than most of us on the WDW forums. You've seen this for decades with examples like WDW's Mr. Toad getting a lot more backlash press than DL's original Subs despite closing on the same day. In short, distance creates frantic trips for some, but a fan base that doesn't normally take it for granted, while closeness creates more relaxed trips, but an audience demographic that can sometimes take it for granted.
On these points we agree....
True. Iger hasn't shown any love for the parks over his tenure. He's added things but he hasn't shown any real vision in that area. He just sees P&R as a giant ATM machine.
Yup......
I feel this is more a partial misconception and why I made my post. Its less "Customer be damned" and more "Loyal customers be damned and entitled once in a lifetime d-bags be rewarded".
