Walls in HM Queue

COProgressFan

Well-Known Member
I understand it....I don't like it....but the logic is sound so I have a hard time arguing against it.

Is the logic sound though? Doesn't adding Small World Holiday or Country Bear Christmas ADD to the guest experience and bring more value to a visit?

So how is that good logic, other than the "we cut back as much as we can because the guests (seemingly) don't care" mentality.
 

Tom

Beta Return
Is the logic sound though? Doesn't adding Small World Holiday or Country Bear Christmas ADD to the guest experience and bring more value to a visit?

So how is that good logic, other than the "we cut back as much as we can because the guests (seemingly) don't care" mentality.

When it requires a shut-down of the ride/attraction, it's not so logical. If they can do it purely overnight without interruption, that's fine. But causing some guests to miss a favorite ride just so they can decorate it isn't the same as taking a ride down for a refurb, in my opinion.

PLUS, many guests are first time visitors, and can't afford to come back for several years. My opinion is that they deserve to see the "real" attraction, which is why Disney strives to put on the same show all over property 24/7/365 (ignoring the fact that they plaster holiday decorations all over the place a couple times a year).
 

Master Yoda

Pro Star Wars geek.
Premium Member
Is the logic sound though? Doesn't adding Small World Holiday or Country Bear Christmas ADD to the guest experience and bring more value to a visit?

So how is that good logic, other than the "we cut back as much as we can because the guests (seemingly) don't care" mentality.
The logic is sound because seasonal overlays at WDW were found to produce no ROI. In DL, where your biggest client base are local AP holders, seasonal overlay do bring extra people into the park and turn a profit. The bottom line is why should WDW do something that looses money and generates guest complaints due to attractions being down.
 

MotherOfBirds

Well-Known Member
I think there is also something to be said about having attractions and special things like parties and overlays only in certain places because it helps make each park more special. We already have both a domestic and an international park that does HMH, so I think that's plenty. That, and there was always a concept for a NBC ride at MGM, sorry "DHS", that everyone has speculated about for years that has just been gathering dust. I could not know what I'm talking about, but I would think that that might have something to do with WDW's lack of HMH as well.

And where exactly does that little gateway-looking thing lead to? I know someone said it'd be an emergency exit, but where to? down along the water to the old Keel Boat dock or to a door on the side of the showbulding?
 

ToTBellHop

Well-Known Member
Given the complaints at Splash Mountain closing every January for a bona fide refurbishment, I can only imagine the complaints if the Haunted Mansion and "it's a small world" were also closed at that time to merely change out the decorations. I know I'd be a bit peeved if it were my one trip to WDW for several years and 3 E-tickets were closed in one park alone.
 

COProgressFan

Well-Known Member
The logic is sound because seasonal overlays at WDW were found to produce no ROI. In DL, where your biggest client base are local AP holders, seasonal overlay do bring extra people into the park and turn a profit. The bottom line is why should WDW do something that looses money and generates guest complaints due to attractions being down.

I completely understand the issue of closure times affecting guests, as well as seeing an attraction in its "pure" state (though I don't necessarily agree with them).

However, the ROI issue is not quite that clear cut. Does putting garland across Main Street produce an ROI? How about emptying trash? Or fixing yetis or other broken effects? Or using two-ply toilet paper in the bathrooms rather than one?

The "total guest experience" or "magic" is not something that can be simply boiled down to an ROI in every single decision that is made.
 

Master Yoda

Pro Star Wars geek.
Premium Member
I completely understand the issue of closure times affecting guests, as well as seeing an attraction in its "pure" state (though I don't necessarily agree with them).

However, the ROI issue is not quite that clear cut. Does putting garland across Main Street produce an ROI? Yes. Guests do make special trips for the Christmas season that they would not if the parks were exactly the same. The addition of these elements does not effect the other attractions in the park.

How about emptying trash? Yes. One of the most frequent comments about Disney parks in general is the cleanliness. Guests notice and it does effect where they go. It does not effect it to the extent of say a new e-ticket but people tend not to return to parks that are not clean.

Or fixing yetis or other broken effects? No. The average guest has no clue that the yeti is broken hence the reason he is still in B mode. While I disagree with this approach wholeheartedly when it comes to attraction maintenance I know why they are doing nothing.

Or using two-ply toilet paper in the bathrooms rather than one?

The "total guest experience" or "magic" is not something that can be simply boiled down to an ROI in every single decision that is made. True but in this particular case it can. Why spend the money on a seasonal overlay if it will not attract enough additional guests to pay for it? The WDW guest demographic tends to be people that only come to WDW every few years or at best make a once a year trip. These guests are more likely to complain about attractions being closed regardless of the reason. WDW seems to have struck a balance between the once every few year type of guests and the twice a year guest by decorating just enough to get guests to make that Christmas trip but not so much as to get guest complaints due to attractions being closed.
...
 

Tom

Beta Return
Given the complaints at Splash Mountain closing every January for a bona fide refurbishment, I can only imagine the complaints if the Haunted Mansion and "it's a small world" were also closed at that time to merely change out the decorations. I know I'd be a bit peeved if it were my one trip to WDW for several years and 3 E-tickets were closed in one park alone.

I would be first in line to complain if I had to miss one of my favorites because they were closed for "decorating" during my trip.

I completely understand the issue of closure times affecting guests, as well as seeing an attraction in its "pure" state (though I don't necessarily agree with them).

However, the ROI issue is not quite that clear cut. Does putting garland across Main Street produce an ROI? How about emptying trash? Or fixing yetis or other broken effects? Or using two-ply toilet paper in the bathrooms rather than one?

The "total guest experience" or "magic" is not something that can be simply boiled down to an ROI in every single decision that is made.

We're all chatting about this on here because we've been to the Disney destinations a million times and need/want new things. I have absolutely NO statistics in front of me, but I'll venture to say that the majority of WDW's daily visitors are "first timers" or "infrequent" visitors.

Seeing some garland and hearing Christmas music on Main Street is one thing. Being excited to finally ride HM only to find out that you're seeing the unofficial version, covered in Jack Skellington decor, might be disappointing. WDW is all about continuity, and providing the same show every single day. They do a good job of this.

From what I understand, DLs overlay of their HM is fairly drastic, and it involves closing the ride to make the changeover. As someone said, they draw more repeat visitors than WDW (in a given time frame), and need to keep things fresh and add incentives to go.

If WDW wants more guests, they need to add rides and shows....not close a ride for an unnecessary change or decorating party.
 

T-1MILLION

New Member
Japan is a different kind of audience whose company that owns Disney there funds the layover.

Disneyland started it and gets it still because its a traditonal local based audience. They started it when the film had an amazing cult following and only had to do major funds once for the props and characters. The only reason they still do it as of now is becuase people still look forward to it.

WDW still gets up to an hour or plus wait around the holiday season at the Mansion. It does not need the disruption in operation to attract people.


Back to topic for me...

I hope that the queue is done tastefully. For some reason I am nervous about it. That area of the Haunted Mansion was always really great and forbidden feeling. Like, sacred. How graveyards tend to make most want to feel.

I just hope they don't overdo it. There are already so many crypts and graves around. The living things that became ghosts did not live at the mansion, they retreated to it as a safe haven for eternity and retirement from people who wanted them out.
 

RSoxNo1

Well-Known Member
The parks in Disneyland (California) and Tokyo Disneyland are also more densely packed with attractions. This allows for seasonal overlays without too much of a hit to the park.

While the counter argument is that Disney World has these attractions spread out across 4 parks, all is not equal. The Disney Word parks require separate admission, and even with park hopping, you typically lose 30-60 minutes in travel time.
 
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Here's some pictures from the 16th. I've been meaning to put these up for a while. As you can see they're really is a lot going on back there.
 

MotherOfBirds

Well-Known Member
The dirt shows a short of path that goes back towards the building. Is that just for construction purposes or will it be part of a cast member exit/entrance perhaps?
 

Tom

Beta Return
The dirt shows a short of path that goes back towards the building. Is that just for construction purposes or will it be part of a cast member exit/entrance perhaps?

That's just part of the new berm, to help hide the building from the new queue. They're also using it for construction access.

There won't be a need for any additional entrances/exits.
 

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