Unmagical Day at the Magic Kingdom

Cesar R M

Cesar R M

Well-Known Member
MOXOMUMD said:
Success is loss of consciousness. ;)
Click to expand...
common guys, seriously? XD
omurice said:
A travel agent who pays for a $99 one day ticket on a multi-day trip? Really broke thru the 4th wall there...
Are all these angry, one time posters just trying out improv 101 "irate Disney customer" characters here?
Click to expand...
it almost felt like those tripadvisor ridiculous complains "The sand is white, the brochure had yellow sand!"
 
Crystal J

Crystal J

Member
If not for her TTC parking comment or the fact that she is a travel agent I would give her the ADR complaint. Her prior posts on that "Other" site show she probably last visited about '03. I personally had my first trips in '03-'05 range when I was in college - since I had a friend who went to U of F - I would visit her and we would go to a few parks while I was there. We never made an ADR yet ate at sit downs, one day I remember going to Tony's at 11 AM to put our name down for 2:30 for a patio table to watch the parade and got it. As college students - we were not concerned about character breakfast so I can't speak about those.

Fast forward to 2011 - when my next trip was after several years of not going - and I planned as I always had, knowing to go to parks without EMH and watching the evening entertainment schedules since I wanted to see the MSEP and Fantasmic. I did not book any ADRs - since I did not think about it since it was never an issue. A co-worker asked me what I had planned and found out I had not booked any and told me to ASAP! Thank god she did, I really had to settle on location/time about a month out but we were able to get some reservations. My mom had a co worker who went right before she joined the group, who also did not realize you needed ADRs.

For my 2013 trip I booked them 180 days out at 6 AM ET and have two trips booking in 2014 and my touring plan ready for my May trip and know the exact date I can book for my October trip.
 
BuddyThomas

BuddyThomas

Well-Known Member
KATIEBUG101 said:
Let me start out by saying that I love Disney World, or at least I did until my recent trip on Monday, March 3, 2014. I have been to Disney at least twenty times. I honeymooned at Disney World. I have Disney stock. I never ever thought I would ever write a complaint letter to the "happiest place on earth". Granted, I have not been in a few years. There have been lots of changes at Disney, and most of them are not good. The reason I have not gone in a few years is that I have been busy having children, an adorable little Princess who is 2 years old, named Skye, and my 5-month old little Prince Dylan. I also have a twelve year old princess, Julie, and 14 year old princess, Kaitlynn. We are a big family. We paid lots of money for our tickets.


The charge of parking has gone up. It is $14.00 and it was $10.00. When you park for the Magic Kingdom, you actually wind up at the ticket and transportation center and then have to take a tram. You can't put the baby and all the stuff in the stroller because it will not fit on the tram. I guess you could walk, because it took fifteen minutes to wait for the tram anyway. After you get to the Ticket and Transportation Center then you have to take the ferry or monorail to the actual Magic Kingdom. It took over an hour to actually get to the gates of the Magic Kingdom from the time we parked. I think that's a little ridiculous.


The first thing I noticed from the monorail is that the castle is under construction (hmmmm, not very magical). Once inside the park the moat is drained!!!! It is ugly, not magical at all. And the inside of the castle is closed. There were two cast members blocking the way who rudely told us we could go around the back - past the smoking area and drained moat - which is very un-magical. The cast members could clearly see that Skye was crying because all she wanted to do was see Cinderella's castle and meet Cinderella. They didn't do anything!!!! In fact, they just looked disgusted that we were bothering them and now my annoying kid was crying. They didn't say, "Don't worry, you'll see Cinderella later." or offer to escort her in back themselves, or tell us where we could meet or see Cinderella later, or even say "I'm sorry, little princess, please don't cry!" So basically, we were there for less than fifteen minutes and my little girl is crying. So we went in the back way, made a wish in the fountain, and saw what we could of the castle, which wasn't much.


My little girl never did see Cinderella that day. I thought we could meet her after the castle show because all the characters come down afterwards to greet the children, but apparently that is a thing of the past. After the show the characters disappeared? This caused my little princess to cry again. Then I was told that they are holding Cinderella captive in the new Princess Fairytale Hall and you can get a fastpass so you don't have to wait in line for over an hour. Well, I went to get fastpasses and the new system would not allow me to get one. Ariel was also "unavailable" and so was Rapunzel. I was able to get a fastpass to meet Mickey but that wasn't until 6:30pm - 7:30pm. I used to be able to get a fastpass outside any ride. Now you can only get three? This is a horrible system. I was waiting in line for 45 minutes to get the fastpasses! How is that fast or magical?


At lunchtime, we went to Cosmic Ray's, or at least tried to. I got little Dylan out of the stroller along with all the stuff and sent my hubby to get the food so I could sit down with the little kids. There were two cast members guarding the door to where the seating is blocking the way. I was told that I couldn't sit down unless I have bought food!!!!! What!!!!!!!! Are you serious?????? I pointed to my husband in line and told him that I could not wait 30 minutes with a two year old and five month old without a stroller. I told my husband who was furious and complained to the manager, Sam. Sam did nothing. Sam did not apologize. Sam did not let me sit down. Sam did not give us vouchers for free dessert. Sam did nothing but stand in front of the door and treat us like second-class citizens. I wasn't bringing in food from home. I was planning to buy it, but even if the opposite was the case - why aren't people allowed to sit down anywhere for free? Especially people with little children who paid over $100 per person to get into the park? I was so angry I left and went over to Pecos Bills. They also had cast members guarding the seats. I was hungry and frustrated, so I gave in and waited with the kids to get all the food before I sat down. This is a ridiculous policy and it needs to be changed right away. People are paying ridiculous prices for so-so food and you won't let a mother of four sit down! I'm serious, if you keep doing this to mothers with little kids, it will cause a riot. There was a mother of twins and another grandmother at Cosmic Ray's who were just as angry as I was. I would also like to mention that Julie , is a picky eater. She eats chicken nuggets or pizza. There was nothing on the menu at Pecos Bills for her to eat - only burgers. I talked her into a Southwest Salad, which had grilled chicken on it. Food selection, quality and customer service is better at the state fair, than at Disney World restaurants. Don't you think all the restaurants should have staples for the kids? - Hot dog, hamburger, pizza, mac and cheese, chicken nuggets, corn dogs. Skye wanted ice cream. I couldn't get it there. I was told to go to a vendor outside. And why don't you sell McDonald's fries anymore. I loved that! After we were seated I needed to get up and get napkins and toppings. Apparently, you are paying the guards to watch the guests because three cast members asked me what I was doing out of my seat and reminded me that I couldn't sit down unless I had bought food. They were not offering to help me get everything I needed to feed my troop - they were strictly enforcing the rules and treating everyone like cattle. A cast member followed me back to my seat to make sure I had really bought food! So lunch was not very magical at all. I paid over $70 dollars for everyone and nobody was happy.


For dinner, I tried to make reservations but was told there was nothing available unless I went to Downtown Disney. Crystal Palace and Be Your Guest had a three hour wait and we were told that people with reservations have priority. I find it really hard to fathom that Disney World is making it so difficult to get a simple meal. We skipped dinner and ate at Denny's - which was cheaper and made everyone happy.


Next week we are planning to go to Epcot or MGM during spring break. I called Disney Dining to make reservations. I was appalled when I was told I had to guarantee any dining reservation with a credit card and cancel up to 24 hours in advance or be charged $10 per person. Ok, so that's $60 if we are stuck on a ride or get there late. People with four kids are rarely on time. At this point, I was angry enough to ask for a manager to discuss all of these "new policies". I spoke to Winston. He was also no help. He said he would gladly take my reservation but not without a credit card. I told him about the debacle at Cosmic Ray's. He said he had never heard of that happening before, so I guess it's not his problem. I told him that I took my two year old princess to the Magic Kingdom and she was unable to see Cinderella or Mickey Mouse. Apparently, he didn't care about that at all? Then he had the nerve to tell me that everyone is held to their high standard of policies, even Executive Vice Presidents! Really, well how does he know I'm not an Executive Vice President? He said he knew because an Executive Vice President would not cut off his sentences. Wow! Well, you can tell Winston that I am not an Executive, but I am a travel agent. And you can bet that this letter is going to be emailed to everyone I can think of at this point. And if any of my clients ask me where they should visit in Orlando - I will definitely tell them that Disney World is not worth the money anymore. Their customer service is sub-par at best and they simply don't care if a little kid is crying because they can't meet their favorite character. And if I could have a dollar for every time a Disney Cast member rolled their eyes at me on my visit - I would have over $100 dollars - which would cover the cost of my over-priced Disney ticket. I asked Winston to refund my tickets because at this point I never want to go to Disney again. He offered to transfer me to ticketing but reminded me that the tickets are non-refundable. Great customer service Disney! Epic Fail! I am ashamed of you. I've been a loyal Disney fan and guest for forty years. It's a shame that that loyalty was shattered in one visit to the so-called Magic Kingdom. If you refuse to do anything to make this right, any future visits to theme parks for my family will be spent at Universal Studios or Busch Gardens. And I meanmorethan a half-hearted apology and an eye roll!
Click to expand...
This post can't possibly be real. Are we on Candid Camera? Are we being Punk'd?
 
K

Kissarmy11

Member
Seems unlikely that she has been to the world 20 times. Makes me fear for the folks she has booked for. We have over the year a few issues or mishaps at Disney. Once I was caught smoking in a nonsmoking area ( oh no!) please believe it was far and away from anyone and your precious snowflakes. We were there when Disney changed their smoking areas! (Again sorry!). A cast member appeared from behind a gate and started yelling and screaming at me as though I had committed the most hideous of crimes. I was taken by surprise and didn't know what to do with the evidence fast enough so she got in my face so close that she began spitting her insults to to put it out! No literally spitting in my face! I did and placed it in a trash can. Have never smoked in a nonsmoking area again, I made sure I know their location each time I go. Wow what an experience! It left me a little shaken. But the funny thing was that I saw many other guests in the parks and the resorts doing the same and they were never treated like this?
 
BuddyThomas

BuddyThomas

Well-Known Member
You guys - stop taking the bait. This post is so fake. There is some troll in a troll castle somewhere sitting in front of his computer twirling his villain mustache and going "BLAH HA HA!!!!!!! I got WDWMAGIC worked into a lather!!!!!!! BLAH HA HAAA!!!!!!"

It's so clearly a fake post. The reasons why have already been covered.

Stop feeding the beast.
 
Cesar R M

Cesar R M

Well-Known Member
BuddyThomas said:
You guys - stop taking the bait. This post is so fake. There is some troll in a troll castle somewhere sitting in front of his computer twirling his villain mustache and going "BLAH HA HA!!!!!!! I got WDWMAGIC worked into a lather!!!!!!! BLAH HA HAAA!!!!!!"

It's so clearly a fake post. The reasons why have already been covered.

Stop feeding the beast.
Click to expand...
at this point most people are actually having fun. not "falling" into the troll.
 
Cesar R M

Cesar R M

Well-Known Member
stevehousse said:
We can't! We r all patiently awaiting katiebug's return! LOL
Click to expand...
another cut and paste comment?? maybe her mighty "husband" will come here to post?

BigTxEars said:
I got in this fairly earlier and I will be darned if I am going to miss the end!!!!
Click to expand...
dD9BBRl.jpg
 
Disney Shib

Disney Shib

Well-Known Member
From what I remember as far back as I can pull from my brain you have ALWAYS needed to park at the TTC and take the monorail & ferry. My parents have pictures 20+ years ago of us on the ferry boat.

Also, having been a College Program participant in Disney World I know firsthand how expectant some people can be when it comes to what it costs and what you receive at WDW. PLANNING PLANNING PLANNING! You get what you put into it. Cast members are trying there damned hardest to please you and the other thousands of people they encounter everyday for a few bucks an hour. Give them a break. Take your trip into your own hands and stop expecting some college kid from UMASS or Ohio State to give your kids the happiest day of their lives. YOUR THE PARENT! If you wanted to meet Cinderella you should have been at rope drop and got right in line. Cast members have been kicked, pulled, pushed and god only know what else which is why they are now located in specific areas. It's a safety precaution for both the cast member and your kid. Read up homie.

Lastly, if you ever thought in a million years you were going to just mosey on up to Be Our Guest and waltz right in and take up a 6 man table without reservations your purely dilusional. It's been on every website from here to Guam that the wait for that place is extreme and limited. Stop being so entitled and start planning my friend. If your daughter has a problem with the food at Peco's Bills there are many other food service options were she could have gotten her chicken nuggets. Planning is 99.9% of the battle. Take as much time as you took to write down all your complaints and do some research. You will be thanking everyone on this forum who told you to do so.
 
Pixie VaVoom

Pixie VaVoom

Well-Known Member
Violiav said:
She sounds like the girl that had a hissy fit at management last week because I (nicely) told her that,"No, we don't hold checks". Apparently that meant I was being ugly at her. :/.
Click to expand...

Haaa! Haaa! haaa! Haaaa! Hey can you advance me a couple of thousand while you are at it ?? That is priceless !! thanks for the giggle !!
 
NutsForFlorida

NutsForFlorida

Well-Known Member
I wish I had the time to read everyone's posts. A lot of them made me laugh really good. For the OP to come on here and post that trash so all of the Disney-loving folks would read it and get mad and defensive, I think is really horrible on her part. Troll, like I've seen some post. But if that post is true, then she is quite possibly the worst travel agent in the world. Isn't it her job to know what is going on before you travel? I brought my young children to Disney last May. They were ages 1, 4 & 6. Yes, there are challenges, but we dealt with them and had a good time. If my kids are crying, it's my problem. If I remember right, the only one who ever cried was the 1 yr old. For obvious reasons. Otherwise, they are well bahaved. And I don't have to reassure them that they are princes or princesses and give them everything they want. Yet, they love life. In fact, we'll be back to Disney in 1 month to do it all again. And, yes, we planned before we left. I've been going to Disney since 1992. We've planned everytime before we go. We're planning a HUGE family trip in 2018, and we started planning 2 years ago.
 
Obi

Obi

Well-Known Member
i've only briefly scanned over the bog menu... do they even offer chicken nuggets there? if not, then, if by some miracle they were able to get a table in bog, what would have her princess eaten?
 

Register on WDWMAGIC. This sidebar will go away, and you'll see fewer ads.

Back
Top Bottom