But if you Google WDW complaint letters, you can get Joan's name, as well. Several of her responses on behalf of WDW Guest Services are posted online. (One example here:
http://miceage.micechat.com/mc/mc011112a.htm)
I prefer to believe that the OP got bupkiss, because if I allow myself to believe that the OP's crock of horsepucky actually caused WDW to do something nice for her, my world view will be irretrievably broken! I think she's invented a victory and is posting about it to save face, and not because WDW actually threw her a bone. I certainly don't need any convincing that she is delusional, if not outright deceptive.
So, in summary, and because this word is sadly underused, I say again: bupkiss.