" I told my husband who was furious and complained to the manager, Sam. Sam did nothing. Sam did not apologize. Sam did not let me sit down. Sam did not give us vouchers for free dessert. Sam did nothing but stand in front of the door and treat us like second-class citizens."
The boldened part to me seems to be a telling sign. While it is just a small part of the letter I felt that clearly this is what they ultimately want.....free handouts because they were the only ones that mattered not the other thousands of people inconveinced by the same policy. Man if she got a free dessert then so to should everyone else!
Also this same quote reminds me of Dr. Suess Sam I am
Well, here's the OP's Disney Sam I Am:
We went to Disney on whim,
Went to park and couldn't get in.
Had to walk a distance far,
To ride a boat across the mar.
We were late to go dine,
So I had to start to whine.
They left us in, how late we were,
But no free stuff, how dare you sir.
So now we're home and I'm upset,
Here's my post in which I will vent.
Disney for me was bad from the start,
My husband shouldn't have added to cart.