On the question of should they have banned them, I’d need more information. I can totally understand how someone could innocently think that starting a Disney tour company was fine. There are people who sell nanny services in the parks, personal shopping services for resort guests, people who do in-room parties, and so on. If it was completely an enthusiastic mistake on the part of people who are actually Disney’s biggest fans, and they were treated like criminals and banned for life without warning? That’s a cold hard side of the Mouse I honestly don’t like seeing at all. Not cool. But it’s also possible that prior warnings were given and ignored, or that the tour guides were engaged in unsavory business practices. Again, I’d have to have more context.