to make a super long story short we were told that we would be give a couples sweedish massage and when you hear that couples mean two people right. well not to disney we got charged 250.00 and upon check out we were told to pay it. well being huge disney fans we had already spent our money. a manager came out and started yelling at us (we were staying at the polly) that if we didnt pay it we were going to get arrested. now im not a yeller and i avoid conflict at all costs my husband is the same. they called the police and had them escort us out until we found a way to pay them. we finnaly paid them thanks to a family member with a credit card. but i was in tears i have never been embarresed like that in my life. disney finnaly got back to me on the situation lets see four years later after i wrote letters and called millions of times.